IT Support (fixed term)

Job description

Fixed-term (4–6 months) | Part-time (4-5 days per week) Franklin Vets is a progressive veterinary practice making a real difference to the lives of animals and their people. With 16 locations across South Auckland, North Waikato, and the Hauraki/Coromandel districts, we’re committed to delivering quality care through innovative technology. We also provide back office support to 5 clinics for The Vet Centre in Northland. We’re on the lookout for a capable, solutions-focused IT Support person to support our growing team of 300+ users across a dispersed, multi-site network. This fixed-term role (4–6 months) is part-time, working 3–4 days per week, and is ideal for someone with strong Microsoft 365 capability, a knack for IT projects and system improvements. You’ll play a critical role in keeping our people connected, productive, and supported every day. Why You’ll Love Working Here Make an Impact: Support 300+ users, ensuring they have the tools and know-how to succeed. Variety: A mix of helpdesk support and hands-on troubleshooting across multiple clinics and systems. Team Spirit: Work with a small but mighty IT team that values collaboration, communication, and continuous improvement. What You’ll Do Front-Line IT Support & Helpdesk Be the first point of contact for day-to-day IT support queries Log, triage, and resolve tickets through the IT helpdesk system Manage, maintain and optimise SharePoint, Teams, Outlook, Forms, and user access Coordinate with third party suppliers to troubleshoot issues Microsoft 365 Onboarding & Offboarding Set up new users across Franklin Vets systems Coordinate new hardware provisioning, installation and configuration Maintain internal IT documentation Manage user offboarding by removing access and disabling accounts across key systems Manage licensing, permissions, and access controls to ensure data security. Hardware Set up and configure laptops and PCs Visit clinics to set-up and configure printers, and other IT equipment Projects & Implementation Support and manage specific IT projects and technology rollouts as they arise Work closely with internal stakeholders to ensure smooth adoption and minimal disruption What We’re Looking For Experienced Level 1 IT support person Excellent communication skills – patient, approachable, and calm under pressure Comfortable managing both incident tickets and structured IT project work A natural problem-solver who shows ownership and initiative A genuine team player who enjoys collaborating and learning A full NZ driver’s licence is required – some onsite support and travel between clinics will be necessary Experience with Ezyvet, InfoVet, or Smartflow would be advantageous Previous experience in a multi-site or distributed environment If you’re excited to combine your passion for technology and your love of problem-solving in a role that matters, we’d love to hear from you! Apply online with your CV and a cover letter telling us why you’d be a great fit.