IT Support Internship

Job description

**About the Internship** WebFX is seeking an intern for our IT Support team! Our ideal candidate is either a current college student or a recent college grad, with a history of strong academics, and an interest in pursuing a career in IT Support. Classroom-level familiarity with basic IT skills is expected, but no experience is required - as an intern, you're here to start building that experience! **Internship Logistics: What to Know** - This is an in-person internship, based at [our riverside campus](https://www.webfx.com/about/offices/harrisburg/mansionfx/) in Harrisburg, PA - This internship is flexible with hours and days - we will work with our interns to determine a schedule that is a mutual fit - Interns will enjoy their own work space and tech set-up at our office, along with the ability to wear jeans/casual dress to work each day **The Qualifications: Who You Are** **Education** - A Bachelor's Degree: Either in Progress or Completed - *All Majors Welcome!* - GPA: 3.4 or above **Suggested Experience and Skills** - Customer service experience in any industry - Strong written and verbal communication skills - Solid understanding of Windows and Mac OS - Basic familiarity with the latest business office technologies - Classroom or part-time job-level familiarity with tech support or IT Help Desk-related work - Eagerness to learn and be trained! **Qualities and Traits** - You're interested in the web, and like keeping up with new technology - You're professional, dependable, and self-motivated - You take pride in your work and always strive for high-quality results - You work with urgency and enjoy getting things done - You're proactive when it comes to solving problems - You're a lifelong learner, and are always looking to stretch and grow your skills - You love thinking both creatively and analytically, and love using data to make decisions **The Internship Responsibilities: What You'll Learn to Do** Under the guidance of senior-level mentors, interns in this position can expect to: - Provide technical support for incoming queries related to computer systems, software, and hardware - Install, modify, and repair computer hardware and software - Run diagnostic programs to identify and resolve problems - Maintain the performance of computer systems - Install and configure new Windows and Mac workstations - Create new accounts for incoming team-members - Support online software configuration and answer team member questions **The Benefits: What You'll Get** **Comprehensive Training and Hands-On Industry Experience** - World-class on-the-job training from our team of IT specialists and industry experts - The chance to learn and practice cutting-edge IT support tools and techniques in a real-world environment at a top-ranked agency **Career Development Support and Potential for Growth** - Hands-on coaching and individualized mentorship with managers to support learning and development - Letters of recommendation are provided - We are always open to considering interns for potential full-time roles after graduation as well! **Compensation** - $17-$18/hour