IT Support (No experience required)

We enjoy what we do, and we are committed to improving moviegoers' cinema experience. If you live in Mexico City, join us as a Helpdesk Support Specialist.Key Responsibilities Investigating and resolving problems that arise with our software at a 1st level Investigating and determining issues not concerning Vista such as hardware malfunctions, OS problems, and network connectivity that arise at a 1st level Using SQL Server and SQL statements to assist with problem solving Escalating problems with the proper parties when it cannot be easily resolved during 1st level troubleshooting - this includes opening support tickets with 2nd level support with all necessary logs and supporting informationAbout VistaVista is a world-leading company that makes software for the cinema industry. Started in Auckland, New Zealand, over 25 years ago, we now serve cinemas, film distributors, and moviegoers worldwide.We have offices and subsidiary companies in Mexico City, Los Angeles, Sydney, London, Amsterdam, Cape Town, Shanghai and Kuala Lumpur. We use the latest technologies and offer a fun, agile and collaborative environment. We continue to innovate and build our reputation as one of the best New Zealand tech companies to work for.RequirementsQualifications and experience:Strong client-facing skillsSolid task management and understanding of assigned prioritiesExcellent written and verbal communication skills and excellent command of the English languageBachelor’s degree in an IT or Computer Science related field or minimum 1 year experience in a hands-on IT role (support analyst, software or similar)Interest in the cinema industryFull time role + rotating shiftsMexico City residentBenefitsOur people share a passion for technology and cinema, and we have built a team that enjoys what it does. It is important to us to keep learning, improving, and sharing knowledge and ideas through a dynamic workplace culture.We have a range of benefits that include:Food couponsAll law benefits and betterMedical InsuranceHybrid SchemeIs mandatory to have work permit for MexicoMonthly salary 14,000MXN#LI-VISTA

We enjoy what we do, and we are committed to improving moviegoers' cinema experience. If you live in Mexico City, join us as a Helpdesk Support Specialist.

Key Responsibilities

• Investigating and resolving problems that arise with our software at a 1st level
• Investigating and determining issues not concerning Vista such as hardware malfunctions, OS problems, and network connectivity that arise at a 1st level
• Using SQL Server and SQL statements to assist with problem solving

• Escalating problems with the proper parties when it cannot be easily resolved during 1st level troubleshooting - this includes opening support tickets with 2nd level support with all necessary logs and supporting information

About Vista

Vista is a world-leading company that makes software for the cinema industry. Started in Auckland, New Zealand, over 25 years ago, we now serve cinemas, film distributors, and moviegoers worldwide.

We have offices and subsidiary companies in Mexico City, Los Angeles, Sydney, London, Amsterdam, Cape Town, Shanghai and Kuala Lumpur. We use the latest technologies and offer a fun, agile and collaborative environment. We continue to innovate and build our reputation as one of the best New Zealand tech companies to work for.

Requirements

Qualifications and experience:

• Strong client-facing skills
• Solid task management and understanding of assigned priorities
• Excellent written and verbal communication skills and excellent command of the English language
• Bachelor’s degree in an IT or Computer Science related field or minimum 1 year experience in a hands-on IT role (support analyst, software or similar)

• Interest in the cinema industry
• Full time role + rotating shifts
• Mexico City resident

Benefits

Our people share a passion for technology and cinema, and we have built a team that enjoys what it does. It is important to us to keep learning, improving, and sharing knowledge and ideas through a dynamic workplace culture.

We have a range of benefits that include:

• Food coupons
• All law benefits and better
• Medical Insurance
• Hybrid Scheme
• Is mandatory to have work permit for Mexico
• Monthly salary 14,000MXN

#LI-VISTA

Vista Group (NZSX & ASX: VGL) is a global leader and parent company to several brands that provide software and technology solutions across the film industry sectors of distribution, exhibition, and moviegoers. Vista Group includes Vista (cinema management software), Veezi (cloud-based software for the independent cinema market), Movio (data analytics and campaign management tools), Maccs (film distribution software), Numero (box office reporting for film distributors and cinemas), Powster (creative studio platform) and Flicks (moviegoer publication to find what and where to watch content). Our love for cinema and film drives the purpose and foundations of our brands that generate innovation for our clients and the film industry as a whole. We are a New Zealand company with a global footprint, bringing together a group of brands that provide an innovative range of complementary technology solutions across the industry.With more than 700 crew, based across six main offices in New Zealand (Auckland headquarters), the USA, the UK, South Africa, the Netherlands, and Mexico, our people are our most important asset. Across the group brands our teams provide market-leading services to clients in more than 100 countries. We are proud of our diversity and have placed a high priority on being an inclusive workplace that is reflective of our clients and communities. It is important to us to foster an environment that empowers people to realise their full potential. We aim to do ‘good things with good people’ and we’re proud to say that more than two decades on that’s exactly what we do every single day.

Vista Group (NZSX & ASX: VGL) is a global leader and parent company to several brands that provide software and technology solutions across the film industry sectors of distribution, exhibition, and moviegoers. Vista Group includes Vista (cinema management software), Veezi (cloud-based software for the independent cinema market), Movio (data analytics and campaign management tools), Maccs (film distribution software), Numero (box office reporting for film distributors and cinemas), Powster (creative studio platform) and Flicks (moviegoer publication to find what and where to watch content).

Our love for cinema and film drives the purpose and foundations of our brands that generate innovation for our clients and the film industry as a whole. We are a New Zealand company with a global footprint, bringing together a group of brands that provide an innovative range of complementary technology solutions across the industry.

With more than 700 crew, based across six main offices in New Zealand (Auckland headquarters), the USA, the UK, South Africa, the Netherlands, and Mexico, our people are our most important asset. Across the group brands our teams provide market-leading services to clients in more than 100 countries. We are proud of our diversity and have placed a high priority on being an inclusive workplace that is reflective of our clients and communities. It is important to us to foster an environment that empowers people to realise their full potential.

We aim to do ‘good things with good people’ and we’re proud to say that more than two decades on that’s exactly what we do every single day.