IT Support Officer

Job description

Responsibilities Install, configure, and maintain computer hardware, software, printers, and network devices (LAN/Wi-Fi). Troubleshoot and resolve network issues, connectivity problems, and system errors in both office and factory settings. Support users in resolving IT-related issues and provide guidance on basic system operations. Manage user accounts, email setup, and permissions on company systems. Perform routine data backups and ensure data security and integrity. Maintain and support ERP or inventory management systems, assisting with system updates and data accuracy. Set up shared drives or cloud storage for team collaboration and secure file sharing. Conduct preventive maintenance and ensure timely repair of IT equipment. Assist in analyzing data and system reports to identify process bottlenecks and propose operational improvements. Collaborate with operations and logistics teams to troubleshoot discrepancies in system and physical stock, dispatch delays, and routing challenges. Maintain proper documentation of IT processes, support tickets, and issue resolutions. Provide regular updates and reports to management on IT performance and system reliability. Qualifications and Experience: Bachelor’s degree in Information Technology, Computer Science, or a related field. Willing to relocate to Mtwara Minimum of 3 years of experience in IT support, preferably in a manufacturing, logistics, or industrial environment. Proficient in Microsoft Office tools (Excel, Word, Outlook). Basic knowledge of networking, cybersecurity, and system administration. Familiarity with ERP or inventory management systems is an added advantage.