IT Support Officer

The IT Support Officer helps keep the organization’s IT systems, networks, and hardware running smoothly. The role calls for hands-on experience in system administration, network management, and IT security. You’ll be a key part of making sure everything stays reliable, fast, and secure to keep business operations on track. Tasks Provide timely and effective support to end-users across 1st, 2nd, and 3rd line issues. Diagnose and resolve software, hardware, infrastructure, and network problems through structured troubleshooting and analysis. Collaborate with team members to share knowledge, insights, and solutions, strengthening overall support capabilities. Escalate complex cases to higher tiers or specialists to ensure prompt and expert resolution of critical issues. Manage user accounts, permissions, and access rights across core systems and services, including Windows Servers and Azure. Perform routine maintenance, updates, and security patches for operating systems and applications. Participate in on-call duties for urgent or high-priority incidents. Installation/Maintenance of office solutions like Access Control, CCTV, Controller based WiFi Requirements Proven experience in Windows environments Deep knowledge of networking basics like TCP/IP, VLANs, DNS, DHCP, routing, switching, and Wi-Fi Excellent troubleshooting skills with clear communication for non-technical users Knowledge of Infrastructures and Networks Driver's License. Excellent command of English. Locally based in Malta A Bachelor’s Degree or MQF Level 6 Diploma in IT, ICT, Communications, or a related subject is considered an asset. CCNA or similar certification will be considered an asset Minimum of 2 years’ experience in an IT support role Benefits Company Car (to use during the day for work) Company mobile allowance Please contact us on including your CV