IT Support & Security Assistant (M/F) - APPRENTICESHIP

Job description

**Our Mission** **Prose is truly custom hair and skin care made-to-order—just for you.** Our line of custom products are made by an in-house, Paris-based R&D team of gifted chemists who combine natural ingredients in innovative ways alongside dermatologists, giving consumers clean skin care, hair care and impeccable results. At the heart of Prose’s success is **Singular, its proprietary AI-powered beauty-tech platform,** which has revolutionized personalized beauty at scale. Marrying a technology-driven approach with an apothecary-style concept, all Prose hair and skin care products are personalized to your one-of-a-kind hair, skin, goals and environment. We’re a company that wants to change beauty practices, so we’re changing the way beauty companies practice. **As a certified B Corporation, a Public Benefit Corporation and Climate Neutral**, we’re proving that good business is always sustainable. With Prose, there’s nothing sacrificed to bring you great products—not trees, materials, wages, or performance. ### **Prose & Singular in Numbers** - Founded in **2017**, with hubs in Paris, New York, and Los Angeles - **10M+** consultations completed - **2M** customers and **350K** active subscribers - **21M** custom products made, with **1M+** unique formulas - **350+** team members across disciplines - **$600M+** in lifetime sales, with **$165M+** revenue in 2024 - **Profitable since 2024** Discover our **Company Culture** on Welcome to the Jungle [here](https://www.welcometothejungle.com/en/companies/prose) Discover our **Company Mission & Vision** in video [here](https://www.youtube.com/watch?v=TwLYulX9wBU) # 👉 **Context** The IT & Security team supports our people across offices and factories, and covers endpoints, corporate systems, security and compliance. As the team builds out its foundations — compliance programme, migration of our device management platform, roll-out of a detection capability — it is looking for its next apprentice to contribute across several areas. Level 1 support accounts for roughly half of the role in the first year. This share decreases as documentation and automation are put in place. # ✅ **Main responsibilities** - **Level 1 support:** handling employee requests, managing accounts and access, preparing devices for new joiners. Support is provided in English. - **IT documentation:** setting up a documentation process, defining a reusable template per document family, building AI writing assistants, producing user and administration guides. All documentation is written in English. - **IT processes:** formalising the team’s processes (joiners, movers and leavers, request handling, hardware lifecycle, recurring reviews), monitoring how they are applied and measuring gaps. - **Device management:** contributing to the MDM migration, defining configuration profiles, tracking encryption and updates, maintaining the asset inventory. - **Security and compliance:** taking part in the annual penetration test and remediation follow-up, contributing to access reviews across infrastructure and product systems, preparing audit evidence, maintaining the third-party register. - **Automation and detection:** industrialising recurring controls with no-code tooling, contributing to log source onboarding and to the documentation of detection use cases. # 👤 **Profile** - Entering the first year of a two-year master’s programme in cybersecurity, systems and networks, or risk and compliance (open to applicants holding a three-year degree) - Fluent English, written and spoken - Good command of macOS; working knowledge of Windows - Networking fundamentals (DHCP, DNS, VLAN, VPN) - Security basics: identity management, MFA, least privilege, vulnerability management - Comfortable with no-code automation tools and AI assistants. Some Python or Bash is a genuine advantage, particularly for verifying what AI produces - Rigorous documentation habits, autonomy, service mindset # **⚙️ Technical environment** macOS for most of the fleet, Windows as a complement. Google Workspace, Slack, Jira and Confluence. Google Cloud Platform. Claude, deployed company-wide and used daily, including to build our own internal agents. Device management platform and automation tooling currently being selected. EDR, secrets manager, SIEM being rolled out. ## # ☀️ Practical infos *24-month apprenticeship* *Starting Oct/Nov. 2026* *Location: Paris 2e* ### **Mentoring :** Direct mentoring by the Director of IT, weekly check-in, objectives reviewed monthly, and support with your final-year thesis or project. ### **Hiring process :** - Screening interview with People team (45 min) - Technical and role interview with the Director of IT, partly in English (1 h) - Final interview with the CTO (30 min) ### **Lifestyle & Perks :** - 100% coverage of health insurance and life/disability plan - Access to sports and cultural activities with an €75/month allowance - Swile meal vouchers - Transport allowance (50%) - €150 worth of personalized Prose products each month **Prose Values** ***Intentional Inclusivity*** - We know the best ideas come from open minds and willingness to listen. While our products cater to the individual, an invitation into our process is always open to our community. - We value our differences and diverse backgrounds by communicating openly, managing with transparency and striving to understand one another’s perspective. It’s a key ingredient to our innovation. ***Connected Collaboration*** - Our strength as a group will outlast our efforts as individual contributors. With offices across countries, staying inventive and agile deepens our clear vision and consistent communication. - We stay in a spirit of entrepreneurial collaboration: We do not have consensus at all times, but we trust one another to work toward our common goals. Our success is an expression and result of our progressive and gratifying teamwork. ***Driven, Together*** - We value ownership and coaching that encourages employees to think constructively and creatively about the business. We view employees as leaders and individuals who are accountable, resourceful and responsible. Anyone and everyone is encouraged to lead. - We recognize that in order to continue thinking one step ahead, we will need to try new things. We strive to provide an open environment that accepts this truth, making space for new ideas to emerge. ***Humanity Always*** - We assume good intentions in every interaction, keeping ourselves accountable for the climate we create. We seek to understand our co-workers through this lens of conscious benevolence, authenticity and fellowship. - We operate with the intention of preserving resources, creating an environment we can all live in – for our business and the world. Sustainable care is essential to our ethos as an organization. We take a mindful approach to how we think about our people (employees) and our planet.