IT Support Specialist 1

Job description

Position Overview Support will primarily be provided through in-person communication, though it may also require using remote methods like phone assistance. The position demands an understanding of various concepts, practices, and procedures in the field. Achieving goals will depend on the guidance of management and colleagues. A Day in the Life This position involves performing various tasks related to technical support. The role requires both individual and teamwork, with the associate working under the guidance of the manager and director. Attention to detail and the ability to work under supervision are crucial for success in this position. As an entry-level specialist, the candidate will be responsible for completing essential functions that contribute to the success of the Technical Services team. This includes, but is not limited to: Addressing tasks effectively and efficiently promptly. Providing excellent customer service by ensuring prompt responses, clear communication, and consistent follow-up. Maintaining a detailed incident log that documents the steps taken to resolve issues and fulfill requests. Collaborating with the team on various projects, including large-scale software or hardware deployments and migrations. Consistently reporting on different aspects of the job to both the supervisor and manager. Travel to various locations may be required. You'll Come With Education: Associate's Degree or equivalent work experience required Licenses/Certification/Registration: A+ Certification, or equivalent certification relevant to PC support Experience: Possesses 2+ years of relevant work experience in the field or a related area Skills and Abilities: Strong knowledge of Windows 11, macOS, iOS, Android, as well as standard software applications Excellent customer service and communication skills with the ability to explain technical concepts to non-technical users Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting tools Experience with cloud platforms (e.g., Azure, Intune) and mobile device management is a plus Effective problem-solving skills and attention to detail Come join our team. You’re going to like it here! You will enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location. Compensation Range: $15.60 - $22.00