We are on a mission to rid the world of bad customer service by “mobilizing” the way help is delivered. Today’s consumers want an always-available customer service experience that leaves them feeling valued and respected. Helpshift helps brands deliver this modern customer service experience through a mobile-first approach that changes how conversations take place, moving the conversation away from slow, outdated email and desktop experience to a revolutionary in-app experience that allows users to interact with Brands on their own time. Through our market leading AI, chatbots and automations, we help brands deliver instant and rapid resolutions. Because agents play a key role in delivering help, our platform gives agents superpowers empowering them to solve more problems and delight more customers. Companies such as Scopely, EA, Supercell along with hundreds of other leading brands use the Helpshift platform to mobilize customer service delivery. About the team:The IT team provides internal systems management and end-user support for our colleagues based out in India, the US, and other remote locations. The IT Support Specialist will work closely with other team members to grow our enterprise systems, test and implement new technologies, and provide world-class support for our end users.About the Role: Ensuring the day-to-day IT operations for our colleagues as the go-to person for technical support. Administration, setup and support of macOS and Windows-based systems Helpdesk support for end-user system implementations, problem troubleshooting, repair/fix, and ongoing support process improvements. Work closely with help desk team members to drive productivity and customer satisfaction. Respond to help desk ticket requests for support, supplies, replacement parts, etc as needed by local and remote staff. Help support our IT equipment and infrastructure at our offices (e.g. meeting room AV, printer/scanners, WiFi network). Keep our documentation up-to-date and add new documents when necessary. Manage Onboarding(Account Creation & Laptop Setup) and Offboarding(Access removal & Laptop reclaim) activities. Requirements A minimum of 2+ years of experience in providing Level 1 IT support. Experience working in macOS and Windows-based environments. Hands-on experience in JAMF and Google Workspace Experience with Onelogin and knowledge of SaaS tools like Atlassian(Jira & Confluence), Crowdstrike, Slack, and Google Meet is a plus. Have hands on experience in working on Azure AD for user management Well versed with security tools like crowdstrike, paloalto network Ready to work in shifts Benefits Hybrid setup Worker's insurance Paid Time Offs Other employee benefits to be discussed by our Talent Acquisition team in India. Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.Privacy NoticeBy providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.
We are on a mission to rid the world of bad customer service by “mobilizing” the way help is delivered. Today’s consumers want an always-available customer service experience that leaves them feeling valued and respected. Helpshift helps brands deliver this modern customer service experience through a mobile-first approach that changes how conversations take place, moving the conversation away from slow, outdated email and desktop experience to a revolutionary in-app experience that allows users to interact with Brands on their own time. Through our market leading AI, chatbots and automations, we help brands deliver instant and rapid resolutions. Because agents play a key role in delivering help, our platform gives agents superpowers empowering them to solve more problems and delight more customers. Companies such as Scopely, EA, Supercell along with hundreds of other leading brands use the Helpshift platform to mobilize customer service delivery.
About the team:
The IT team provides internal systems management and end-user support for our colleagues based out in India, the US, and other remote locations. The IT Support Specialist will work closely with other team members to grow our enterprise systems, test and implement new technologies, and provide world-class support for our end users.
About the Role:
- Ensuring the day-to-day IT operations for our colleagues as the go-to person for technical support.
- Administration, setup and support of macOS and Windows-based systems
- Helpdesk support for end-user system implementations, problem troubleshooting, repair/fix, and ongoing support process improvements.
- Work closely with help desk team members to drive productivity and customer satisfaction.
- Respond to help desk ticket requests for support, supplies, replacement parts, etc as needed by local and remote staff.
- Help support our IT equipment and infrastructure at our offices (e.g. meeting room AV, printer/scanners, WiFi network).
- Keep our documentation up-to-date and add new documents when necessary.
- Manage Onboarding(Account Creation & Laptop Setup) and Offboarding(Access removal & Laptop reclaim) activities.
Requirements
- A minimum of 2+ years of experience in providing Level 1 IT support.
- Experience working in macOS and Windows-based environments.
- Hands-on experience in JAMF and Google Workspace
- Experience with Onelogin and knowledge of SaaS tools like Atlassian(Jira & Confluence), Crowdstrike, Slack, and Google Meet is a plus.
- Have hands on experience in working on Azure AD for user management
- Well versed with security tools like crowdstrike, paloalto network
- Ready to work in shifts
Benefits
- Hybrid setup
- Worker's insurance
- Paid Time Offs
- Other employee benefits to be discussed by our Talent Acquisition team in India.
Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.
Privacy Notice
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.
COMPANY PROFILEKeywords is a growth company, trusted and relied upon by the world’s leading video game and entertainment companies to work alongside them during the full game development cycle to bring immersive content to life for the joy of billions of people across the world.We are a critical enabler of a large, dynamic industry, and are building out our proprietary technology platform to augment our future growth.WHY WORK AT KEYWORDS STUDIOS?People who work at Keywords are passionate, talented, committed and resourceful. As a business we thrive on diversity, celebrate uniqueness and work as teams whether we are physically together in one of our 70 global studios or working together virtually.We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility. We learn at every opportunity to grow ourselves through experience, training and tackling new challenges.This is what makes us Keywordians.https://www.keywordsstudios.com/
COMPANY PROFILE
Keywords is a growth company, trusted and relied upon by the world’s leading video game and entertainment companies to work alongside them during the full game development cycle to bring immersive content to life for the joy of billions of people across the world.
We are a critical enabler of a large, dynamic industry, and are building out our proprietary technology platform to augment our future growth.
WHY WORK AT KEYWORDS STUDIOS?
People who work at Keywords are passionate, talented, committed and resourceful. As a business we thrive on diversity, celebrate uniqueness and work as teams whether we are physically together in one of our 70 global studios or working together virtually.
We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility. We learn at every opportunity to grow ourselves through experience, training and tackling new challenges.
This is what makes us Keywordians.
https://www.keywordsstudios.com/
