IT Support Specialist

Job description

Ready to make connectivity from space universally accessible, secure and actionable? Then you’ve come to the right place! E-Space is bridging Earth and space to enable hyper-scaled deployments of Internet of Things (IoT) solutions and services. We are building a highly-advanced low Earth orbit (LEO) space system that will fundamentally change the design, economics, manufacturing and service delivery associated with traditional satellite and terrestrial IoT systems. We’re intentional, we’re unapologetically curious and we’re 100% committed to innovate space-based communications and deliver actionable intelligence that will expand global economies, protect space and our planet and enhance our overall quality of life. **Role Overview** We are seeking a motivated IT Support Specialist to join our team in Arlington, Texas. You’ll play a key role in supporting the daily technology needs of our executive, administrative, finance, and engineering teams—ranging from resolving helpdesk tickets and setting up equipment to troubleshooting connectivity issues and assisting with onboarding. This is a hands-on position ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants to make a direct impact on IT operations as our company continues to grow. ### What you will do: - Provide technical support and resolve issues to end users’ satisfaction. - Assist with onboarding new users. - Troubleshoot and resolve network connectivity issues. - Setup and deploy new workstations, peripheral equipment, and software. - Respond to ad-hoc and walk-in IT requests. - Document troubleshooting steps and contribute to the internal knowledge base. ### What you bring to this role: - Minimum of 1 year of experience in a Helpdesk or IT Support role - Assist with onboarding new users. - Troubleshoot and resolve network connectivity issues. - Setup and deploy new workstations, peripheral equipment, and software. - Respond to ad-hoc and walk-in IT requests. - Monitor IT equipment levels and notify senior staff when inventory is low. - Document troubleshooting steps and contribute to the internal knowledge base. ### Bonus points: - Additional certifications such as CompTIA Network+ or Linux+ - Associate degree or higher in Information Technology or a related field - Candidate MUST be local to Arlington or nearby areas. ### Additional Requirements This is a fast-paced, high-impact environment - flexibility to occasionally work extended hours or weekends during critical periods is expected.