IT Support Specialist

Job description

At Quantcast, we don't just build advertising technology, we revolutionize how it works. Our AI-powered Demand Side Platform (DSP) connects the world's most ambitious marketers with their ideal audiences across the open internet, delivering results that actually move the needle. Since 2006, we've been the industry's trailblazer, launching the first AI-powered measurement platform for publishers and the first AI-driven DSP. Our AI doesn't just optimize—it delivers the measurable outcomes that matter most to our clients, giving them the competitive edge they need in a crowded marketplace. Ready to join the team that's defining the future of digital advertising? We are looking for a highly motivated IT Support Specialist to join our IT team in Toronto. This role will provide on-site and remote IT support, ensuring seamless IT support across the organization. The ideal candidate will handle IT tickets, onboarding/offboarding, asset management and general troubleshooting, while also assisting with IT processes and alerts from various systems. This is a great opportunity for someone looking to grow in a dynamic, fast-paced IT environment, supporting a global team. **What you'll do:** ● Provide on-site IT support for our Toronto office, assisting employees with hardware and software issues. ● Provide remote IT support for our EMEA/US offices, assisting employees with hardware and software issues. ● Manage and resolve IT support tickets, ensuring timely response and resolution. ● Review IT tickets that have received user replies after the assigned IT member’s working hours and respond accordingly. ● Handle VPN issues, especially for users posting in internal IT support channels. ● Respond to Google Meet Kit notifications and assist in troubleshooting video conferencing issues. ● Monitor and act on IT system alerts, escalating as needed. ● Address IT-related requests posted in Slack channels. Onboarding, Offboarding & Internal IT Processes ● Oversee employee onboarding, ensuring new hires receive necessary IT equipment, accounts and access. ● Assist in employee offboarding, managing all required IT steps except for the physical device collection on-site. ● Process internal transfers, ensuring IT systems are updated accordingly. ● Handle contingent worker extensions, working with HR and IT teams for approvals. ● Process Google Group change requests and Slack channel additions. ● Assist in handling IT process approvals, ensuring compliance with internal procedures. Asset Management & IT Systems Administration ● Manage IT assets, ensuring accurate records of hardware and software in Toronto. ● Update Uniflow badging systems and communicate changes via Slack. ● Coordinate with vendors for hardware procurement and inventory management. ● Support Google Workspace administration, assisting with group memberships and access control. **Who you are:** ● 2+ years of experience in IT support, helpdesk or desktop support roles. ● Strong knowledge of Windows, macOS and Linux environments. ● Experience with VPNs, Google Workspace, endpoint security, antivirus software, collaboration tools such as Slack and IT asset management systems. ● Experience handling onboarding, offboarding and IT process automation. ● Basic understanding of networking concepts (VPN, firewalls, Wi-Fi troubleshooting). ● Excellent problem-solving and communication skills. ● Ability to prioritize and handle multiple tasks in a fast-paced, global IT environment. Preferred Qualifications ● Experience with Google Workspace, Slack, Jira, Active Directory, Zoom. At Quantcast, we craft offers that reflect your unique skills, expertise, and geographic location. On top of a competitive salary, this position includes a performance bonus, equity, and a comprehensive benefits package. For more details, visit our [Careers Page](https://www.quantcast.com/careers/) and see how we support our team. We are headquartered in San Francisco with offices around the world. Quantcast is an Equal Opportunity Employer. Please see the [Applicant Privacy Notice](https://legal.quantcast.com/#applicant-privacy-notice) for details on our applicant privacy policy. Join the team that unlocks potential.