IT Support Specialist

Job description

VALD is seeking an IT Support Specialist to join the VALD IT Ops team. You will bridge the gap between day-to-day user support and modern workplace administration. While you’ll be the go-to person for complex troubleshooting and hardware deployments, you’ll also get hands-on experience working with Azure, Entra, and Microsoft 365. The ideal candidate has a strong foundation in IT support, excellent communication skills, and an eagerness to grow their skills in endpoint security and systems administration. About VALD VALD is the world leader in technology for the allied health industry, providing innovative human-measurement technology to over 10,000 clients in over 100 countries. If you have a favorite team in the NBA, EPL, or NFL, there's a good chance they use VALD Technologies. Since its humble beginnings in 2015 in Brisbane, Australia, VALD has grown to a team of over 200 team members in over 30 countries, with five offices across four continents. Driven by a multidisciplinary team of researchers, clinicians, sports scientists, designers, developers and engineers, VALD's suite of systems offer unparalleled insight into human movement, performance, injury risk and rehabilitation. The Opportunity Are you an experienced helpdesk professional ready to take the next step in your career? The VALD IT Ops team is looking for an IT Support Specialist to tackle our daily service desk operations while expanding their skills into modern cloud administration. You’ll be a key resource for the team, taking ownership of support escalations, driving a seamless onboarding experience, and working closely with the IT Ops team assisting in managing our Microsoft-centric environment (Intune, Entra ID, and Defender). This is the perfect role for someone looking to blend hands-on user support with a pathway toward What you will do Dedicated Support: Provide high-quality L1/2 support, troubleshooting OS, network, and application issues across the business. Modern Endpoint Management: Assist with administering Microsoft Intune, including device enrollment, application deployment, and configuration updates for both Windows and macOS. Identity & Access Management: Manage user lifecycles, configure access permissions, and troubleshoot authentication issues within Microsoft Entra ID and M365. Hardware Heroics: Configure and deploy laptops, set up peripherals, and manage workspace setups for new starters to ensure a flawless Day 1 experience. Process Improvement: Identify recurring issues on the service desk and help develop scripts, automations, or documentation to resolve them efficiently. Team Collaboration: Assist with larger IT infrastructure projects and learn directly from our senior IT Ops Lead and systems experts. Is this you? 1+ years' experience in IT support, helpdesk, or desktop support. Hands-on experience supporting Microsoft 365, Entra ID, and Windows/macOS environments. Familiarity with MDM solutions (like Microsoft Intune) and standard security practices. Exposure to PowerShell scripting or a strong desire to learn. Experienced Problem Solver: You have a solid foundation in IT support and don't panic when faced with a complex or unfamiliar technical issue. A Great Communicator: You can translate technical fixes to non-technical stakeholders with patience and a professional flair. Proactive & Driven: You don’t just close tickets; you look for the root cause and find ways to prevent the issue from happening again. Eager to Learn: You have a genuine interest in modern endpoint management, security, and cloud technologies. No Ego: You’re just as happy unboxing monitors and setting up desks as you are troubleshooting a conditional access policy Why VALD? Have we sparked your interest? We are looking forward to receiving your application. Besides the opportunity to work in a company that is redefining allied healthcare, we offer: Competitive market salary in a down-to-earth, inclusive, and vibrant work environment Microsoft Azure & Entra ID: Hands-on identity and access management. M365 & Intune: Modern device, application, and compliance management. Security Tooling: Exposure to enterprise endpoint security and Defender. Career Mentorship: Opportunities to work alongside an experienced IT Ops Lead and systems engineers with ongoing professional development. . Chefs that prepare you delicious fresh breakfast and lunch Monday through Friday. On-site barista to make your coffee just as you like it. Conveniently located in Newstead, close to public transport. End of Trip facilities – showers, bike and scooter racks. Table tennis and basketball hoop, if that’s your thing. Access to the VALD gym, remedial sports massage therapy, and subsidised physiotherapy and exercise physiology services. Diversity & Inclusion Commitment We're committed to growing and empowering an inclusive VALD team. That's why we actively encourage applications from candidates from all backgrounds, experiences, and perspectives. If you require accessibility assistance at any stage of the process, please let us know. Conditions of Employment Successful applicants will be subject to background checks (including identity and criminal record checks). It will be a condition of employment that the background checks return acceptable results.