IT Support Specialist

**About Proton** **Join Proton and build a better internet where privacy is the default** Proton was founded in 2014 by scientists from CERN on a simple truth: **privacy is a fundamental human right**. Since then, we’ve built the world’s largest encrypted email service (Proton Mail) and expanded into Proton VPN, Proton Drive, Proton Pass, and Proton Calendar—tools used by millions globally to protect their freedom, fight censorship, and keep their data safe. In some situations, Proton has literally helped save lives! We are profitable, independent (no VC control), and selectively hire from the top ~1% of applicants. Our 700+ team members across 50+ countries come from leading organizations and elite academic backgrounds. We move fast, keep hierarchy light, and prioritize impact over optics. If you want to do meaningful work with exceptionally high-caliber people, this is it. Join us and do work you can truly be proud of. Check our open-source projects [here](https://proton.me/community/open-source)! **About the position:** We are looking for an experienced IT Support Specialist to join our team. The ideal candidate will have strong technical knowledge, problem-solving skills, and the ability to provide excellent support to end users in a fast-paced environment. **What you will do** - Provide daily IT support to employees: diagnose, troubleshoot, and resolve hardware, software, and access issues - Prepare, maintain, and configure IT equipment (laptops, peripherals, mobile devices) for new and existing employees - Set up and maintain network connections and devices - Manage and support MDM solutions on at least two of the three major operating systems (Windows, macOS, Linux) - Administer and support the Microsoft 365 environment (user management, licenses, Outlook, Teams, etc.) - Work with Atlassian products such as Jira and Confluence - Set up and maintain meeting rooms (hardware, conferencing systems, Teams/Zoom integration, AV equipment) - Continuously improve the efficiency and reliability of internal IT operations - Explore and apply AI tools to streamline IT support and internal processes (e.g. building scripts or lightweight apps with AI assistance, automating repetitive tasks) - Maintain accurate documentation and communicate clearly with end users and team members **Job requirements** - 3+ years of experience in IT support or IT operations - Good understanding of networking fundamentals - Hands-on experience with MDM tools (any platform) - Familiarity with Windows, Linux, and/or macOS operating systems - Basic scripting skills (PowerShell, Bash, etc.) - Experience administering Microsoft 365 and Atlassian products - Comfortable using AI tools in daily work, and building simple applications or automations with AI assistance - Interest in or experience integrating AI solutions with existing systems and tools - Strong problem-solving and analytical skills - Excellent communication and customer service skills - Ability to work independently and within a team **What We Offer** - **Work that Matters:** millions of people trust Proton with their privacy. We answer only to our users — not advertisers, not investors with conflicting agendas, not governments. The work you do here is real, and the impact is measurable. (read more about our impact [here](https://proton.me/about/impact)) - **Stock Options:** at Proton, we all have the opportunity to be owners of the company. From day one, you have a real stake in what we're building. When Proton wins, you win. - **Technology:** you'll get the right hardware and the right software you need to do your best work. - **Learning & Development:** we invest in your growth because sharp people make us better. Proton is one of the fastest ways to accelerate your career because you'll be thrown into real challenges, with real ownership, from day one. - **Employee Benefits:** your wellbeing isn't an afterthought. We offer strong health coverage, solid retirement options, generous leave, and wellness support so you can bring your best self to work every day - **In-Person Collaboration:** Amazing things happen when passionate, smart, and purposeful people get together in the same room. With offices across Geneva, Zürich, Barcelona, London and more, you'll spend most of your time collaborating face-to-face with people who genuinely care about what they're building - **Food:** Lunch and snacks are on us every day in our offices so you can focus on the work and not on what's for lunch. - **Transport:** getting to the office shouldn't cost you. We cover public transport, bike allowances, or parking, whichever works for you. - **Flexible Working:** you own your schedule. Set hours that work for you and your team — because outcomes matter more than when the clock says you started. **Our Commitment to Diversity and Inclusion** At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual orientation, physical ability, or socio-economic background, feel valued and empowered. We strive to create equal opportunities, promote open dialogue, and support continuous learning to ensure every voice is heard and respected. If you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know. **Candidate Privacy Notice** When you apply for a position, refer a candidate, or are considered for a role at Proton Technologies AG (Proton, we, us, or our), your information is stored in Greenhouse, in accordance with their [Service Privacy Policy.](https://www.greenhouse.com/privacy-policy) This information is used to evaluate your suitability for the posted position. We also retain this information for consideration for future roles that you may apply for or that we believe may align with your background and skills. If we no longer have a legitimate business need to process your information, we will either delete or anonymize it. Should you have any inquiries about how we use or manage your information, or if you wish to access, correct, or delete your data, please contact our privacy team at . *Proton does not accept unsolicited resumes from any sources other than directly from candidates. We will not pay a fee for any placement resulting from an unsolicited offer, even if the candidate is subsequently hired by Proton.* *To learn more about our privacy policy, please visit*[*our privacy policy page*](https://boards.eu.greenhouse.io/protongdpr)*.* **Compensation range** gross annually\* gross annually\* Other locations: Compensation will be discussed during the interview process *\*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience* *#LI-Onsite*