IT Support Specialist

Job description

Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust. Building at Webflow will need grit, because we move fast, without ever sacrificing craft or quality. Webflow is looking for an **IT Support Specialist** to be the hands-on technical presence in our San Francisco office. You'll be the first line of support for employees, resolving tickets through our help desk using state of the art, AI powered support tooling, while also owning the technology that makes our office run and our biggest moments land: all hands meetings, events, and day to day audio visual needs. You'll partner closely with our Workplace Experience team on site builds or modifications, and support onboarding cohorts to make sure new hires start with everything working on day one. This is a role for someone who's energized by variety and a desire to help create valuable experiences for Webflow employees.. # **About the role:** - Location: SF HQ Office - 5 days per week in-office - Full-time - Permanent - Exempt - The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills. - San Francisco, CA (all figures cited below are in USD and pertain to workers in the United States) - $100,000 - $120,000 This role is also eligible to participate in Webflow's company-wide bonus program. Target amounts are a percentage of base salary and vary by career level. Payouts are based on company performance against established financial and operational goals. Please visit our [Careers page](https://webflow.com/careers#pay-zones) for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. - Application Information: - Application deadline: applications accepted on an ongoing basis until position is closed and filled - This posting is for a new position - Reporting to the Senior Director of Information Technology ## As an IT Support Specialist, you’ll … - Resolve employee tickets through our help desk, leveraging AI powered support tooling to triage, troubleshoot, and close issues efficiently - Make our AI powered tooling even better by documenting common issues, fixes, and processes to build out our internal knowledge base - Own audio visual setup and support for all hands meetings, company events, and day to day conference room needs - Diagnose and resolve hardware and software issues across macOS devices, peripherals, and office technology - Partner with the Workplace Experience team on new site builds, including ordering and provisioning equipment and setting up new office space end to end - Support IT onboarding for new hire cohorts - Maintain hardware and software inventory, where necessary - Escalate complex issues to the right internal teams and follow through to resolution ## **About you:** ## Requirements: - 2-4 years of hands-on experience with help desk ticketing systems - Skilled in using AI-powered tools to work efficiently such as MM&MM - Familiar with supporting audiovisual setups for meetings, presentations, and larger events - Comfortable troubleshooting macOS environments - Proficient in new hire onboarding, including account setup, hardware provisioning and day-one enablement - Ability to perform physical, in-office work such as setting up desks, provisioning equipment, and helping stand up new office spaces and lift up to 20lbs - Available to work full-time from our San Francisco headquarters, with potential travel to other office locations and occasional work from home You’ll thrive as an **IT Support Specialist** if you: - Bring genuine warmth to every interaction with a desire to help - Communicate clearly and patiently with employees - Enjoy variety and can shift gears between tickets, AV, and hands on office work without missing a beat - Are flexible, knowing that some weeks look like steady ticket work and others mean adjusting your schedule around an event or a big onboarding cohort - Take pride in the small details that make an office feel like it just works - Stay curious and open to growth — demonstrating a proactive embrace of AI, and actively building and applying fluency in emerging technologies to elevate how we work, drive faster outcomes, and expand collective impact. ### **Our Core Behaviors:** - **Build lasting customer trust.** We build trust by taking action that puts customer trust first. - **Win together.** We play to win, and we win as one team. Success at Webflow isn't a solo act. - **Reinvent ourselves.** We don't just improve what exists, we imagine what's possible. - **Own it all the way.** We move fast because the moment demands it, and we hold ourselves accountable to deliver outcomes — for each other, and for customers. ### **Benefits** - **Ownership in what you help build.** Every permanent Webflower receives equity (RSUs) in our growing, privately held company. - **Health coverage that actually covers you.** Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums. - **Support for every stage of family life**. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions. - **Time off that’s actually off.** Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired. - **Wellness for the whole you.** Access to mental health resources, therapy and coaching. - **Invest in your future.** A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally. - **Monthly stipends that flex with your life.** Localized support for work and wellness expenses — from Wi-Fi to workouts. - **Bonus for building together.** All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program. *Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment.* ### **Remote, together** At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are [committed](https://webflow.com/diversity-equity-inclusion) to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records. ### **Stay connected** Not ready to apply, but want to be part of the Webflow community? Consider following our story on our [Webflow Blog](https://webflow.com/blog), [LinkedIn](https://www.linkedin.com/company/webflow-inc-/), [X (Twitter)](https://twitter.com/webflow), and/or [Glassdoor](https://www.glassdoor.com/Reviews/Webflow-Reviews-E890506.htm). ### **Please note:** *We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered.* *To join Webflow, you'll need a valid right to work authorization depending on the country of employment.* *If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.* *For information about how Webflow processes your personal information, please review* [*Webflow’s Applicant Privacy Notice*](https://webflow.com/legal/applicant-privacy-notice)*.*