IT Support Specialist

Job description

**IT Support Specialist - London** Live shows make us feel good. They’re a time to hang with our friends, discover new artists or lose ourselves on the dancefloor. We’re on a mission to bring all of this to more fans, more often – and that’s where you come in. We're looking for a curious, hands-on IT Support Specialist to join our lean IT team in the London office. This isn't a traditional helpdesk role — you will be a part of a 2-person team, meaning you will be doing a bit of everything, including end-user support, networking, security and system administration (which will provide you with exposure to many systems and technologies) At DICE, you’ll be part of the company redefining live entertainment. It’s a place where you can be yourself, influence the culture, and create work you’re proud of. **About the role** You'll be responsible for on-site and remote end-user support, administration of our core IT systems (Google Workspace, Notion, Slack, Jira, and more), managing access and devices across a mostly macOS environment, and contributing to internal tooling projects. **You will** - Manage macOS devices via Kandji MDM — deployments, policies, and our custom OpenVPN setup. - Act as the gatekeeper for access management — onboarding, offboarding, SSO, and permissions. - Provide AV support for meeting rooms, all-hands, event spaces and office technology. - Support Slack and Jira-based IT requests, triage issues, and resolve them efficiently. - Document runbooks, processes, and internal guides clearly and consistently. - Support 25 Windows devices via Intune users (alongside our primary macOS environment). - Use available platforms to automate common requests and reduce toil. **You are** - Genuinely passionate about live music and events. - Detail-obsessed. You catch errors before they go live and treat QA as a craft, not a checkbox. - Organised and dependable, comfortable juggling multiple tasks without dropping quality. - A self-starter who takes ownership of tasks end-to-end with minimal oversight. - Comfortable adapting as priorities shift, automation scales, and the scope of the role evolves. - Collaborative by nature. **You'll need** Core IT skills - Solid macOS software/hardware support. - Experience with MDM tools (Kandji, Jamf, Intune, or similar). - Identity and access management — Google Workspace, SSO and other SaaS platforms. Mindset - You ask "why does this keep happening?" before closing a ticket. - You're comfortable with ambiguity and can prioritise without hand-holding. - You write things down — runbooks, notes, decisions. - You want to understand how things work, not just fix symptoms. Nice to Have - Curiosity about AI-assisted development tools (Claude Code, Copilot, etc.). - Networking fundamentals: VLANs, firewalls, switches, VPN concepts. - Any Slack bot, webhook, or internal tooling project you've built — even a small one. - Scripts & automation — you don't need to be a software engineer, but you should be comfortable writing and maintaining scripts helping with daily tasks. **About DICE** DICE is based throughout Europe, North America, Australia and India, and is rapidly growing worldwide. We’re constantly innovating to bring amazing products to fans, artists, venues and promoters. We know that having a variety of perspectives makes us a better company – it's why we strongly encourage members of underrepresented communities to apply. Find out how we're creating a more [diverse, equitable and inclusive DICE](https://dice.fm/diversity-equity-inclusion). We recognise the benefits of hybrid working and want to create the best balance to ensure we can continue working together effectively. For our UK team, we have a hybrid work policy of three days in the office and two days from anywhere. You can chat about your specific team’s days and expectations during the interview process. **Application process** Our process usually involves a quick chat on the phone, a task and an interview where you’ll meet the people you’ll work with. We’ll keep you fully informed along the way. For information on how we use your data, please view our [Candidate Privacy Policy](https://dicefm.zendesk.com/hc/en-gb/articles/4417436177681-United-Kingdom-Privacy-Policy-for-Job-Candidates). *We may use AI-assisted tools to help analyse skills and experience. These systems function solely as decision-support tools; they do not autonomously reject candidates or make final hiring decisions. Every application is subject to meaningful human oversight, with every hiring decision through the process being made by humans* *If you would like more information about how your data is processed, please contact us.*