IT Support Specialist

Job description

As an IT Support Specialist, you will be responsible for the day-to-day IT operations at our studio Twin Harbour office in Hamburg Based on your previous experience, you will answer incoming requests, set priorities and take initiative to automate or improve processes. You will be responsible for technical support of the Twin Harbour office but also support the global Group IT team on larger projects and security initiatives. You are reporting to the IT Manager in Hamburg and be a part of the Hamburg IT team. The role is primarily onsite in Malta. YOUR MISSION Resolve IT Support incidents and service requests, including troubleshooting hardware, software, and network issues Network Administration - manage relationships with local vendors, perform network updates, troubleshoot, and resolve local network issues User lifecycle management - provisioning/deprovisioning users and computers Asset Management: maintain inventory systems, order hardware, and provide software to new joiners Perform regular access audits Administering a wide variety of SaaS apps; provision/modify/remove access as needed Ordering/procuring equipment, maintaining vendor relationships, and inventory management for all IT hardware and software Participate in IT Team Projects & Security Initiatives Able to communicate effectively and concisely to the entire company Supporting global workforce, partnering with overseas IT teams Analyze existing processes, suggest and make improvements, and implement business processes where none exists YOUR BACKSTORY You have a positive attitude and are always happy to help Background in IT with experience in a similar role Familiarity with Windows, macOS, iOS, and Android devices Ability to administer Google Workspace, Slack and M365 for day-to-day operations Strong knowledge of networking concepts (switching, firewalls, subnetting, wireless technologies, VPNs, LAN/WAN, etc.) Fluent in English Excellent teamwork skills Stillfront is a global gaming company. We develop a wide range of digital games that attract millions of players each month. From well-established franchises like Supremacy, BIG, and Jawaker to niche games, we span multiple genres, including strategy, simulation, RPG, action, and casual and mash-up games. We believe gaming can be a force for good, and we want to create a gaming universe that is digital, affordable, equal, and sustainable. To achieve this, we focus on developing games that are all about having a rewarding hobby, a great social experience, or a strategic challenge. Stillfront was founded in 2010, and since then, we’ve grown rapidly. Our professionals thrive in an organization that embodies the spirit of entrepreneurship, and we’re proud to connect and empower game teams around the world. Our HQ is in Stockholm, Sweden, but our game development is done by teams and studios all over the world. Our main markets are the US, Japan, MENA, Germany, and the UK. We’re proud that our company shares are listed on the Nasdaq Stockholm Large Cap.