IT Support Specialist

Job description

About The role Reporting to the Director, IT, you will provide reliable, skilled IT support and contribute to the overall health and efficiency of Agital’s IT environment and operations. This is an on-site role based in St. Louis, MO (West County). Working across both Mac and PC platforms and supporting Microsoft 365 and Google Drive, you will handle a broader range of technical issues than entry-level support, while also assisting with systems administration tasks and IT projects. The primary responsibilities of your role will be to: Support a 100% remote workforce. Serve as an escalation point for Level 1 issues and independently resolve Level 1/2 support requests. Stay abreast of a dynamic IT support backlog ensuring efficient and effective delivery of services. Support endpoint management, security, and compliance for Mac and PC devices. Assist in administering Microsoft 365 and Google Workspace environments. Assist in administering a variety of third-party many SaaS applications for productivity and work management. Participate in IT projects, system migrations, and process improvement initiatives. Help develop and maintain IT documentation, runbooks, and standard operating procedures. Support the L1 team occasionally with onboarding and offboarding, including device setup and access provisioning and shipping and receiving of all devices. Escalate unresolved issues within the team in a timely and organized manner. What You'll Do Provide Level 1 and Level 2 IT support across hardware, software, services, networking, and access management. Deploy, configure, image, and troubleshoot Mac and PC endpoints for employees. Administer user accounts, licenses, and access in Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Azure AD/Entra ID) and Google Workspace. Monitor endpoint security and compliance, supporting EDR/MDR, MDM, and patch management efforts. Assist the IT Systems Administrator in executing IT projects, migrations, and infrastructure tasks. Develop and maintain technical documentation, SOPs, and internal knowledge base articles. Support asset lifecycle management including procurement, inventory, and disposal. Coordinate and assist with employee onboarding and offboarding from an IT perspective. Participate in vendor interactions under the direction of the IT Systems Administrator. Identify trends in support tickets and escalate systemic issues with proposed solutions. Key Functions Level 1/2 support and service desk operations. Mac and PC deployment, management, patching and troubleshooting. Microsoft 365 and Google Workspace administration. Endpoint security, MDM, and patch management support. IT asset lifecycle management. Patching and updates for third-party software. IT documentation, SOPs, and knowledge base management. IT project support and change management. What You'll Bring You will bring these qualities to the table: Exceptional written, verbal, and customer service skills with a professional, employee-first attitude. Strong diagnostic and troubleshooting skills and ability to resolve issues across Mac (macOS) and PC (Windows) environments. Experience supporting Microsoft 365 and Google Drive in a corporate environment. A methodical, quality-focused approach: plan, test, validate, and deploy. Comfort working within an IT ticketing system and managing a queue of requests with varying priorities. A collaborative, team-oriented mindset with an interest in growing into a more senior IT role. High level of personal integrity and the ability to handle confidential information with appropriate judgment and discretion. A proactive, solutions-oriented approach to identifying recurring issues and proposing permanent solutions. What You'll Need 2+ years of experience in an IT support, help desk, or systems technician role. Demonstrated hands-on experience supporting and deploying both Mac (macOS) and PC (Windows) platforms. Solid working knowledge of Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive, Azure AD/Entra ID). Solid working knowledge of Google Drive and Google Workspace. Experience with a MDM and RMM platforms (e.g., Jamf, Intune, NinjaOne, or similar) including update and patch management preferred. Strong written, verbal, and customer service communication skills. Familiarity with IT service management principles and a ticketing system. Understanding of networking fundamentals (DNS, DHCP, VPN, Wi-Fi connectivity). Ability to prioritize and manage a varied workload with minimal supervision. Associate’s or Bachelor’s degree in IT, Information Systems, or related field preferred; equivalent practical experience accepted. CompTIA A+, CompTIA Network+, Microsoft 365 Fundamentals, Apple Certified Support Professional (ACSP), or similar certification preferred. Why Join Us You'll work alongside talented people who are passionate about solving problems, helping clients grow, and delivering meaningful results. We're a collaborative, fast-moving team where curiosity is encouraged, ideas are welcomed, and great work is recognized. We believe the best work happens when people are trusted to take ownership, supported in their growth, and empowered to bring their unique perspectives to the table. Whether you're just getting started or bringing years of experience, you'll have the opportunity to make an impact while continuing to learn and grow. Benefits & Compensation We believe great people deserve great support. Our company offers competitive compensation and a comprehensive benefits package designed to support your health, well-being, and career growth, including: Competitive compensation Flexible work environment Medical, dental, and vision insurance Unlimited paid time off 401(k) with company match Company-paid life and disability insurance Paid parental leave A collaborative culture with autonomy and ownership Employee wellness programs and additional perks Additional Information No agencies, please. We are proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone feels respected, valued, and empowered to succeed. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. Please note that this job description is intended to describe the general nature and level of work being performed. It is not intended to be a comprehensive list of all responsibilities, duties, or qualifications, which may change based on business needs. At this time, we are unable to sponsor or transfer employment visas for this position. About Us We are a modern marketing collective built for scale, efficiency, and impact. As the parent company, Agital supports three specialized go-to-market agencies—Go Fish Digital, REQ, and WDG—with shared infrastructure, advanced technology, and deeply experienced people, allowing each brand to do its best work. Go Fish Digital makes the complex simple and the simple powerful by uniting strategy, creative, media, and SEO into one seamless engine for growth. REQ connects storytelling, technology, creativity, and digital strategy so ambitious organizations can own what’s next. WDG designs and builds enterprise web experiences that connect with diverse audiences and help organizations adapt to rapid technological change. Together, we operate as one strong, collaborative ecosystem, backed by smart systems, AI-powered capabilities, and a culture of curiosity, where people can grow their careers while shaping how ambitious brands grow in the world.