IT Support Specialist

Job description

NRI North America is looking for a qualified Computer Support Technician to join our professional services team that provides onsite support at school districts in Suffolk County. This is a full-time opportunity that will be onsite 5 days per week and require travel between various sites throughout the day. ### Responsibilities - Respond to help desk tickets and assist users with hardware and software issues, providing prompt and courteous support. - Diagnose and resolve technical problems related to computers, printers, network connectivity, and other IT equipment. - Set up and configure computers, peripherals, and software applications for new and existing users. - Perform regular maintenance and updates on systems and software, ensuring optimal performance and security. - Maintain accurate records of support requests, resolutions, and inventory of IT assets. Update knowledge base articles for common issues. - Assist in monitoring and maintaining network infrastructure, including routers, switches, and access points. - Provide training and support to users on new software and technologies, enhancing their technical skills and efficiency. - Work closely with other IT team members on projects, upgrades, and system improvements ### Required Knowledge, Skills, and Abilities - Associate’s degree in information technology, Computer Science, or a related field. - 1-3 years of experience in IT support or a related role. - Strong understanding of computer systems, mobile devices, and other technology products. - Proficiency in troubleshooting hardware and software issues in Windows and macOS environments. - Knowledge of networking concepts (TCP/IP, DHCP, DNS) is preferred. - Excellent communication and customer service skills. - Strong problem-solving abilities and attention to detail. - Ability to work both independently and collaboratively in a team environment. - Industry certifications such as CompTIA A+, ITIL, etc. ### Benefits - You'll love working at NRI not just for the usual benefits, but for our environment and culture! - You'll work with a great group of people in a highly collaborative team and results oriented atmosphere - You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle - You’ll work with large, sophisticated, and progressive clients throughout North America - We provide a comprehensive benefits program including: **$0 Healthcare option, company contribution to Health Savings Account with enrollment in a qualifying plan, 401(k) plus company match, Professional Development funds, Flexible Time Off (FTO) plus 11 company holidays, 4 weeks Parental/Caregiver Leave, company paid family building/fertility benefits through Progyny, Dental and Vision Insurance, and company paid Life/AD&D, short term and long term disability insurance.**