IT Support Specialist

Job description

## **About BJAK** The original mission of BJAK is we believe people deserve smarter ways to plan, save and grow their money. This is the origin of our name. Started in 2019, we built the first mobile-first, insurance platform, enabling insurance to be accessible online by millions in the region. Today, its the leading insurance platform in Southeast Asia. Today, we are expanding ways to help people in the region — this includes spending, saving, investing, exchanging, travelling, and more. Our mission is help people get more from their money every day. We have teams working around the world, with over 20 nationalities from our offices and remotely, who truly enjoys their work. We are looking for the most talented and driven people we can find. We are looking for people who work for their passion, not counting hours. Who loves building great next-generation products, not status quo. Who cares about redefining how everyone around us can get the best financial applications, not for an exclusive few. If you're this person, we'd love to talk to you. **What You'll Do** - Provide day-to-day IT support to employees for PC and laptop-related issues - Troubleshoot common hardware and software problems (Windows / macOS) - Perform laptop and PC setup, reset, reformatting, and device handover - Support new joiner onboarding, including: - Laptop and device setup - Lark account creation and access support - Assist with IT asset management, including: - Tracking laptops and PCs in use - Cleaning up, formatting, and preparing unused devices - Maintain basic IT housekeeping to ensure devices are organised and ready for use - Respond to IT support requests in a timely and professional manner - Escalate more complex issues when required **Requirements** - Diploma or Bachelor’s Degree in Information Technology, Computer Science, or related fields - Experience in IT support, helpdesk, or desktop support roles - Comfortable supporting PCs and laptops (Windows and/or macOS) - Experience with: - Device setup, reset, and reformatting - Basic software and hardware troubleshooting - Familiar with collaboration tools and user account setup (experience with Lark is a plus) - Organized, hands-on, and willing to support day-to-day operational needs - Good communication skills and patience when assisting non-technical users **Good to Have** - Experience supporting fast-growing or startup environments - Basic understanding of IT inventory or asset management - Exposure to onboarding/offboarding IT processes - Familiarity with basic IT documentation **Benefits** - Do something meaningful - be part of a company improving financial access across ASEAN - Fast-moving, practical, and impact-driven work environment - International work environment with a flat organisation structure - Clear and hands-on role with real day-to-day impact - Great learning exposure across IT, HR, and operations - Competitive salary - Casual work attire