IT Support Specialist

Job description

Join Tylko, Where Design Meets Technology Founded in Warsaw, Poland, in 2015, Tylko is redefining how we design, shop for, and experience furniture. Frustrated by mass-produced, one-size-fits-all solutions, the team created something smarter: bespoke storage that balances cutting-edge technology, premium craftsmanship, and sustainable production. With millimetre-perfect precision, every piece is made-to-order and crafted locally , minimising waste and maximising longevity. The result? A new standard in furniture – one that fits your space, your style, and your life. Why It Matters We’re not just building furniture. We’re changing how people think about living with it. By merging technology and design, we help people create spaces that truly reflect who they are. If you believe that good design can make everyday life better, you’ll feel right at home here. How We Work We believe in small teams, big ideas, and simple processes. No endless paperwork, no silos. Just open communication, shared goals, and a healthy dose of curiosity. We start small, think big, and move fast, because progress always beats perfection . At Tylko, collaboration and trust aren’t buzzwords — they’re how we work. From day one, you’re part of a team that makes real decisions and brings them to life together. You’ll have the freedom to share ideas, turn them into action, and shape the space around you literally. Here, learning isn’t a bonus. It’s part of the job. AI is part of how we work - it's not an add-on here . We treat it like any other tool worth knowing: it helps us think, decide, and move faster. We're not looking for people who "know AI" - we're looking for people curious enough to rethink how they work altogether. You don't need to be an expert on day one - you need the drive to grow. About the Role As our IT Support Specialist, you will be the person who keeps everyday work at Tylko running smoothly – from laptops and meeting rooms to SaaS access and onboarding. You'll join our IT Support team and own the workplace experience of every employee by providing reliable first and second line support. Your mission goes beyond closing tickets. You'll spot recurring issues, document solutions and help users solve more on their own – building strong IT foundations and growing towards automation and AI-driven work. What You’ll Do You'll take ownership, make things happen, and see your impact. Specifically, you will: Provide L1 and L2 support for hardware, software and network issues across Windows and macOS Manage user accounts, licences and permissions in Google Workspace, Atlassian and Slack Own the technical onboarding and offboarding of employees, from hardware set-up to secure access removal Maintain office infrastructure, including Wi-Fi, VPN, printers and AV equipment in meeting rooms Manage the device lifecycle and keep IT asset records up to date Document recurring cases and build runbooks and how-to guides for users Apply security policies for accounts, devices and access in your everyday work Spot recurring issues and propose ways to simplify or eliminate them Perks & Benefits One Extra Day Off every month – because balance matters Private healthcare – take care of yourself, not just your inbox Sports card – move, sweat, repeat Tylko discount – design your dream home, at a dream price Regular team get-togethers – we're serious about our memes and our integration events Dog-friendly office – four-legged coworkers welcome Best-in-class AI tools and time to master them – a modern, full AI stack, and real space to learn it; we invest in your fluency, not just your inbox What we’re looking for: 1–3 years of experience in an L1/L2 technical support role Hands-on troubleshooting skills across Windows, macOS and networks (VPN, Wi-Fi) Administrative experience with SaaS platforms such as Google Workspace, Jira, Confluence and Slack Experience supporting office equipment, including printers and AV systems Experience in technical on/offboarding and hardware lifecycle management Ability to write clear documentation and step-by-step instructions Regular use of AI tools in your own day-to-day work Fluent Polish and good command of English Working in our Warsaw office 3 days a week Nice to have: Basic scripting (PowerShell or Python) First experiments with Zapier, Make or n8n ITIL Foundation or Google Workspace Administrator certification Your own side projects, such as a homelab, scripts or AI workflows Interest in IT security Experience building reusable AI solutions, such as prompts, workflows, skills, or automations And last but not least, we're looking for someone who is: A natural problem solver who diagnoses issues logically Patient and clear when explaining technical topics to non-technical colleagues Ready to take ownership and follow through until the problem is truly solved Curious and quick to learn new tools independently Team-oriented and ego-free, happy to share knowledge and ask for help Ready to Design the Future with Us? If you’re looking for a place where your ideas matter, your curiosity is fuel, and your work has real impact — let’s talk. Join Tylko and help us make furniture smarter, homes happier, and everyday life a little more beautiful.