IT Support Specialist

Job description

The company built on breakthroughs. ​ Join us.​ Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible. ​ How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​ ​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​ ​Come break through with us. The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes. IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide. Scope/Purpose of Position: The IT Support Specialist will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and remotely. As the only IT resource in local, this role should understand business, requirements and help with user communication. This position requires work under minimum supervision. Responsibilities (Part 1): Install and maintain computer hardware, software, mobile devices/tablets, printers, IP phones and network infrastructures Maintain software updates, install patches, vulnerability remediations of the systems Image and re-image computers using PXE/USB method Resolve technical issues with hardware or software applications or network systems Escalate issues to global IT team as required Ensure that work is carried out within agreed service levels and in accordance with department guidelines Document hardware and software solutions Communicate the status of open requests to stakeholders Partner with other IT groups to define and refine business and functional requirements Responsibilities (Part 2): IT business administration such as IT vendor management Represent technical bridge between technology groups and business engagement Encourage business partners/users to accept standardized technology Help coordination of Global IT initiatives impacting the users Engagement with business users to capture business requirements Provide meeting & event support and maintain Audio/Video Conference devices Provide Smart Hands support for IT infrastructures during and after hours Installations/Mounting of Physical Servers and Networks devices Required to support remote users in the region Provide IT Training & knowledge sharing with the users and team members IT project coordination and deployment Maintain all IT assets in CMDB records accurately Move, add, change, and dispose of IT devices & equipment as required Make recommendations for and implement improvement in processes and procedures Perform any other duties as assigned by the Supervisor and Management Requirements: Bachelor’s degree in business or computer science related field Three plus years of experience in an IT related field, Previous work experience in a global company is a plus. Advanced technical troubleshooting and problem-solving skills Strong remote support skills and familiarity with remote support tools Knowledge of PC hardware, peripherals, and related accessories Knowledge of Windows 11, Microsoft certification is a plus Knowledge of Office 365, Cloud storage solutions (OneDrive, SharePoint, etc.), Virtual Collaboration software (Teams, Webex, Zoom, etc.) Knowledge of conference room audio and display devices Knowledge of Checkpoint, CyberArk and LogMeIn remote support tool Proficient in time management and task prioritization Effective organization and planning skills, and ability to function effectively in stressful circumstances with changing priorities Must be a self-starter, able to work in team environment and motivate others Excellent customer service, communication, and interpersonal skills English communication skills in both written and verbal Minimal travel required - International travel is possible due to being part of a global team, providing support to other sites in the region Desired Skills: Good understanding of IT industry best practice Troubleshooting skills on large enterprise business platform Knowledge of network concepts and cyber/ IT endpoint security Business administrative skills Familiarity with ticket management systems or tools Project management skills Soft Skills: Positive attitude Self-discipline and motivation Detail oriented Results oriented Ability and desire to learn new skills