IT Support Specialist

Job description

At Bloom Energy, our vision for a world powered by clean, reliable, and affordable energy is more than just a dream—we’re making it reality. For over two decades, we’ve been at the forefront of the global energy transition, pioneering solutions that empower critical industries to thrive in a rapidly digitizing, energy-intensive world. From revolutionizing power for AI-driven data centers to ensuring resilience for hospitals, electric grids, manufacturing facilities, and utilities, our solid oxide fuel cell (SOFC) and solid oxide electrolyzer (SOEC) technologies are redefining what’s possible by delivering energy abundance for all. With more than 30,000 fuel cell modules deployed worldwide, we are the trusted partner for Fortune 100 companies and innovators alike. Our cutting-edge solutions enable unparalleled “time-to-power” capabilities, reliability, and sustainability, ensuring our customers remain ahead in a world where soaring energy demand and intensifying energy scarcity are rapidly becoming the new norm. At Bloom, we thrive on collaboration, bold thinking, and relentless innovation. We believe that, together, we can create a brighter, more sustainable future while tackling the most pressing challenges of the 21st century. We are looking for a IT Support Specialist to join our team in one of today’s most exciting technologies. This role will report to Senior Service Desk Manager and will be based in San Jose, CA. This is a fully on-site, 5 days in office role . As an IT Support Specialist, you will be responsible for all Unified Communications and Audio/Video Production and other related work at Bloom Energy. The ideal candidate will be an expert in implementing converged/integrated networked Video Conferencing and Telecommunications solutions necessary to meet the requirements of the organization. Establishes user-first communications systems by installing, operating, and maintaining video, voice, and data communications network circuits and equipment. An integral part of the role is regular testing and maintenance of all hardware and equipment in Bloom’s Unified Communications ecosystem. The ideal candidate will have a strong understanding of and passion for the user experience. Candidate must maintain a professional attitude, be a creative thinker, have strong problem-solving skills and possess good customer service etiquette. This role requires hands on support for both small and major corporate events (All Hands, Board Meeting, Earnings Call, etc.) Responsibilities : Expert knowledge of conference room technologies, video conferencing platforms, audio processing, microphones, speakers, cameras, displays, DSPs, control systems, and AV signal flow. Previous experience designing AV solutions for corporate meeting rooms, executive spaces, training rooms, event venues, and multi-site enterprise environments. Strong vendor management skills and experience working with AV integrators, manufacturers, contractors, architects, and internal delivery teams. Ability to create technical documentation, standards, design packages, test plans, and operational support materials. Install, operate, and maintain audio, video, and telecommunications systems Create user best practices and how to documents Hands on experience with Zoom Rooms/Phone, Crestron, Avaya, Extron, Q-SYS, Biamp, Shure, Logitech, Poly, or similar platforms Provide executive IT support Gather user requirements and work with IT processes to implement new features Monitor and test conferencing systems and peripheral equipment and troubleshoot problems Cooperate with management to develop staff and improve their skills Follow industry’s standards and best practices Assist with live web streaming, video conferencing, and video recording Troubleshooting A/V equipment when there are technical questions or problems and identifying appropriate solutions. Diagnose and resolve issues during live events, manage live feeds and provide on-site technical assistance Troubleshooting prowess under pressure/at a fast pace AV digital protocols knowledge/proficiency Skill Requirements Maintain a high level of customer service and professionalism when interacting with executives and staff. Ability to handle sensitive information with discretion and maintain confidentiality Excellent communication skills, with the ability to explain complex technical concepts to non-technical users Experience with live streaming and video conferencing platforms Strong problem-solving skills and a proactive approach to troubleshooting Proven work experience as an audio, video, and communication technology specialist IP Telephony, H.323, SIP Must be able to work under pressure Team player with customer service orientation 7+ years of working experience with Telecommunication equipment 7+ years of working experience with audio visual design, AV engineering, collaboration technology, workplace technology, or enterprise IT infrastructure Education Requirements Must have high level of customer service and professionalism when interacting with executives and staff. Certification in AV technology such as CTS or equivalent experience High School Graduate or GED Crestron DMC-D or similar is a nice to have Additional Requirements Willing to work early mornings and/or weekends when needed to support events and India IT team Able to travel between facilities in Fremont and San Jose Ability to lift 25 lbs. unassisted Bloom Energy is an equal opportunity employer and makes employment decisions on the basis of merit. We are committed to compliance with all applicable laws providing equal employment opportunities. All qualified applicants, will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability. Bloom Energy makes reasonable accommodations, consistent with applicable laws, for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions, unless undue hardship would result. Bloom Energy is committed to fair and equitable compensation practices. The total compensation for this position includes standard company benefits and is based on various factors including, but not limited to, relevant skills and experience. The total compensation for this position includes standard company benefits and is based on various factors including, but not limited to, relevant skills and experience. #LI-JS1 Salary Ranges: $114,800.00 - $165,200.00