IT Support Specialist

Job description

Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people’s lives and redefining what’s possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications—from minimally invasive surgery to robotics to 3D metal printing. Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta. IT Support Specialist Position Overview We are seeking an experienced IT Support Specialist to join our team. The ideal candidate has a strong passion for supporting end users and a proven track record in IT support. In this role, you will provide technical support to a diverse group of internal customers, from frontline employees to senior managers. You will help ensure the smooth operation of IT systems and equipment, with a focus on efficiency, professionalism, and service tailored to the needs of each user. Why Join Us If you are passionate about IT support and eager to build hands-on experience solving hardware, software, and application issues while delivering excellent customer service, we would love to hear from you. Key Responsibilities Troubleshoot and resolve hardware and software issues for end users at all levels of the organization, including executives. Perform hardware imaging, device deployments, and application updates. Support Windows 10/11, Microsoft 365, and Exchange Online environments. Manage Active Directory objects, including users, groups, and computers. Deliver responsive support to remote users to keep them connected and productive. Document processes and contribute to user education, particularly for non-technical users. Manage and resolve IT tickets through Jira Service Management ticketing system. Your Experience and Skills 4+ years of IT support experience, preferably in a corporate environment. Proficiency with Microsoft 365 and Active Directory. Familiarity with help desk tools and basic networking concepts. Advanced English speaking skills, fluent Spanish (Catalan is a big plus) Strong problem-solving, organizational, and communication skills, with the ability to work effectively across different user groups. A customer-focused, team-oriented approach, with experience supporting senior managers and executives. Availability to work on-site five days per week. Eligible to work legally in Spain (permanent residency/free access to the market). Preferred Qualifications Experience with Microsoft Intune or Azure. Experience supporting users in a manufacturing environment. Experience with Jira. Travel and Physical Requirements Travel: up to 5%. Ability to lift and move IT equipment as needed. #LI-JM1 #LI-Onsite Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy. Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.