About North ParkFounded in 1891, North Park University is a Christian university affiliated with the Evangelical Covenant Church of over 3,200 students from around the country and the world.North Park University is located in the Albany Park neighborhood of Chicago, one of the most ethnically diverse zip codes in the United States. It is nine miles from downtown Chicago. The North Park campus has often been referred to as an oasis in the heart of the city – a place where students from urban, rural, and suburban backgrounds alike can call home. And all of this within the major metropolitan backdrop of Chicago: one of the world’s largest and most diversified economies, renowned for its museums and music, and voted best large city in the U.S. for four years in a row by Condé Nast Traveler.MissionThe mission of North Park University is to prepare students for lives of significance and service through education in the liberal arts, professional studies, and theology.VisionBuilding on our core institutional identity—Christian, city-centered, intercultural—our vision is to create a university of uncommon character and enduring excellence, where faith, learning, and service meet.Position SummaryThe IT Support Specialist provides Tier 1 support for all campus technology systems and platforms including deployment, maintenance, troubleshooting, and repair of campus computers, phones, AV room equipment and related software and systems. This may also include basic network troubleshooting and repair as it relates to these areas.ResponsibilitiesCreate and respond to IT Service Desk support ticketsProvide walk-in and telephone technical support as neededProvide Tier 1 support for all campus technology systems and platformsInstall, maintain, and troubleshoot campus computers, computer software, phones, printers, networking, and related software and systemsAssist students, faculty, and staff with basic connection and operation of computer equipment and software.Troubleshoot and resolve issues with AV room equipmentHelp manage and work alongside student technicians as neededDocument work in a thorough and coherent mannerClear verbal and written skills to communicate with technical and non-technical personnel regarding technology usage and issues.Maintain and increase knowledge in subject areas through online resources, vendor tech support, and training opportunities when available.Salary Range: $45,000-$50,000 per yearRequirementsBachelor’s Degree preferredProficient with current Microsoft Windows operating systems and Microsoft Office applicationsExperience with current Mac OS operating systemsExperience with a variety of desktop software applicationsDeveloped troubleshooting skills and ability to analyze new issuesAbility to prioritize and keep track of multiple open issues while following them through to resolution in a timely mannerAbility and interest in learning new things “on the job” without formal trainingPersonal commitment to North Park’s mission of Christian higher educationDesirable QualificationsExperience with network configuration and troubleshootingExperience with Microsoft Teams and OneDriveExperience with AV equipment Work Schedule: This position is fully onsite and does not include remote work days.Benefits Medical Insurance Dental Insurance Prescription Plan Flexible Spending Account Commuter Benefit Life Insurance Disability Insurance Retirement Plan Tuition Remission Helwig Recreation Center
About North Park
Founded in 1891, North Park University is a Christian university affiliated with the Evangelical Covenant Church of over 3,200 students from around the country and the world.
North Park University is located in the Albany Park neighborhood of Chicago, one of the most ethnically diverse zip codes in the United States. It is nine miles from downtown Chicago. The North Park campus has often been referred to as an oasis in the heart of the city – a place where students from urban, rural, and suburban backgrounds alike can call home. And all of this within the major metropolitan backdrop of Chicago: one of the world’s largest and most diversified economies, renowned for its museums and music, and voted best large city in the U.S. for four years in a row by Condé Nast Traveler.
Mission
The mission of North Park University is to prepare students for lives of significance and service through education in the liberal arts, professional studies, and theology.
Vision
Building on our core institutional identity—Christian, city-centered, intercultural—our vision is to create a university of uncommon character and enduring excellence, where faith, learning, and service meet.
Position Summary
The IT Support Specialist provides Tier 1 support for all campus technology systems and platforms including deployment, maintenance, troubleshooting, and repair of campus computers, phones, AV room equipment and related software and systems. This may also include basic network troubleshooting and repair as it relates to these areas.
Responsibilities
- Create and respond to IT Service Desk support tickets
- Provide walk-in and telephone technical support as needed
- Provide Tier 1 support for all campus technology systems and platforms
- Install, maintain, and troubleshoot campus computers, computer software, phones, printers, networking, and related software and systems
- Assist students, faculty, and staff with basic connection and operation of computer equipment and software.
- Troubleshoot and resolve issues with AV room equipment
- Help manage and work alongside student technicians as needed
- Document work in a thorough and coherent manner
- Clear verbal and written skills to communicate with technical and non-technical personnel regarding technology usage and issues.
- Maintain and increase knowledge in subject areas through online resources, vendor tech support, and training opportunities when available.
Salary Range: $45,000-$50,000 per year
Requirements
- Bachelor’s Degree preferred
- Proficient with current Microsoft Windows operating systems and Microsoft Office applications
- Experience with current Mac OS operating systems
- Experience with a variety of desktop software applications
- Developed troubleshooting skills and ability to analyze new issues
- Ability to prioritize and keep track of multiple open issues while following them through to resolution in a timely manner
- Ability and interest in learning new things “on the job” without formal training
- Personal commitment to North Park’s mission of Christian higher education
Desirable Qualifications
- Experience with network configuration and troubleshooting
- Experience with Microsoft Teams and OneDrive
- Experience with AV equipment
Work Schedule: This position is fully onsite and does not include remote work days.
Benefits
- Medical Insurance
- Dental Insurance
- Prescription Plan
- Flexible Spending Account
- Commuter Benefit
- Life Insurance
- Disability Insurance
- Retirement Plan
- Tuition Remission
- Helwig Recreation Center
About North ParkFounded in 1891, North Park University is a Christian university affiliated with the Evangelical Covenant Church of over 3,200 students from around the country and the world. Located for over 125 years on the land of the Miami and Potawatomi tribes in what is today Chicago’s northside, NPU has recently been designated a Hispanic Serving Institution and is committed to serving diverse populations. Elevating North Park University’s core distinctives of Christian, city-centered, and intercultural, NPU values diversity among its Faculty and is committed to building a racially and culturally diverse intellectual community, and strongly encourages the nomination and candidacies of persons who are Black, Indigenous, and People of Color regardless of gender.North Park University is located in the Albany Park neighborhood of Chicago, one of the most ethnically diverse zip codes in the United States. It is nine miles from downtown Chicago. The North Park campus has often been referred to as an oasis in the heart of the city – a place where students from urban, rural, and suburban backgrounds alike can call home. And all of this within the major metropolitan backdrop of Chicago: one of the world’s largest and most diversified economies, renowned for its museums and music, and voted best large city in the U.S. for four years in a row by Condé Nast Traveler.Mission The mission of North Park University is to prepare students for lives of significance and service through education in the liberal arts, professional studies, and theology. VisionBuilding on our core institutional identity—Christian, city-centered, intercultural—our vision is to create a university of uncommon character and enduring excellence, where faith, learning, and service meet.
About North Park
Founded in 1891, North Park University is a Christian university affiliated with the Evangelical Covenant Church of over 3,200 students from around the country and the world. Located for over 125 years on the land of the Miami and Potawatomi tribes in what is today Chicago’s northside, NPU has recently been designated a Hispanic Serving Institution and is committed to serving diverse populations. Elevating North Park University’s core distinctives of Christian, city-centered, and intercultural, NPU values diversity among its Faculty and is committed to building a racially and culturally diverse intellectual community, and strongly encourages the nomination and candidacies of persons who are Black, Indigenous, and People of Color regardless of gender.
North Park University is located in the Albany Park neighborhood of Chicago, one of the most ethnically diverse zip codes in the United States. It is nine miles from downtown Chicago. The North Park campus has often been referred to as an oasis in the heart of the city – a place where students from urban, rural, and suburban backgrounds alike can call home. And all of this within the major metropolitan backdrop of Chicago: one of the world’s largest and most diversified economies, renowned for its museums and music, and voted best large city in the U.S. for four years in a row by Condé Nast Traveler.
Mission
The mission of North Park University is to prepare students for lives of significance and service through education in the liberal arts, professional studies, and theology.
Vision
Building on our core institutional identity—Christian, city-centered, intercultural—our vision is to create a university of uncommon character and enduring excellence, where faith, learning, and service meet.
