IT Support Specialist I

Job description

IT Support Specialist I On-Site | Junior-Level Technical Support Position Summary Quintessa Marketing is seeking a dependable and service-oriented IT Support Specialist I to provide on-site technical support in a fast-paced, sensitive-data environment. This junior-level position is ideal for someone with foundational IT knowledge, strong problem-solving skills, and a desire to grow professionally. The successful candidate will work independently, manage tasks at an appropriate pace, and proactively address technical needs. They must be comfortable responding quickly to end-user questions, shifting priorities as circumstances change, and handling confidential information with discretion. Key Responsibilities Respond promptly and professionally to help desk requests received through ticketing systems, email, chat, phone, and in-person communication. Troubleshoot and resolve common hardware, software, account-access, connectivity, and peripheral issues. Document support requests, troubleshooting activities, resolutions, and follow-up actions accurately. Prepare, configure, deploy, maintain, and recover computers, mobile devices, peripherals, and other IT equipment. Install, configure, update, and troubleshoot approved applications and operating systems. Support employee onboarding and offboarding, including account setup, hardware preparation, access provisioning, orientation, equipment collection, and documentation. Provide basic administration and end-user support for Google Workspace and Microsoft Azure/Microsoft Entra ID environments. Assist with wired and wireless network troubleshooting, including connectivity, cabling, Wi-Fi, addressing, and basic network-device issues. Assist with security reviews and audits of existing and proposed software, including gathering documentation, confirming configurations, tracking findings, and escalating concerns. Follow established security, privacy, access-control, and data-handling procedures. Maintain accurate hardware, software, licensing, and inventory records. Identify recurring issues and recommend documentation, training, or process improvements. Escalate complex, security-sensitive, or high-impact issues to the appropriate team member. Perform other IT support duties and project work as assigned. Required Qualifications Entry-level knowledge of Google Workspace administration and user support. Entry-level knowledge of Microsoft Azure and Microsoft Entra ID, including basic user, group, authentication, and access concepts. Fundamental understanding of wired and wireless networking concepts. Basic experience troubleshooting computers, operating systems, applications, printers, mobile devices, and common peripherals. Strong customer-service and verbal and written communication skills. Ability to communicate technical information clearly to nontechnical users. Ability to respond to end-user questions quickly, professionally, and calmly. Ability to prioritize competing requests and pivot quickly in a fast-paced environment. Self-directed work style with the initiative to identify and complete tasks with limited supervision. Strong attention to detail and accurate documentation practices. Sound judgment and the ability to handle confidential or sensitive information appropriately. Willingness and ability to work on-site with a flexible schedule based on operational needs, which may occasionally include early, late, or after-hours work. Preferred Qualifications Previous help desk, desktop support, technical support, or similar professional experience. Associate degree, technical diploma, relevant coursework, or equivalent hands-on experience in information technology or a related field. Familiarity with IT ticketing systems, endpoint-management tools, identity and access management, and hardware inventory systems. Familiarity with security controls, software review processes, audit support, or compliance-driven environments. Entry-level industry certification such as CompTIA A+, Network+, Security+, Google Workspace Administrator, or a Microsoft fundamentals certification desired. Work Environment and Expectations This is an on-site position that regularly involves direct interaction with employees and company technology. The role may require lifting, carrying, installing, or relocating typical computer equipment and working at desks, equipment rooms, or other office locations. Because this position operates in a sensitive-data environment, the employee must follow all organizational security and confidentiality requirements. Employment may be subject to applicable background screening, confidentiality agreements, security training, and access-control requirements. Success in This Role Success in this position means providing timely and courteous support, maintaining dependable documentation, protecting sensitive information, proactively completing assigned work, and continuing to build technical knowledge while knowing when to escalate an issue. Company Description Quintessa Marketing is a high-performance, non-branded marketing and intake company that supports law firms across the country. We help source, screen, and retain personal injury leads by connecting potential clients with law firms positioned to represent their claims. Quintessa Marketing is scaling fast, and we’re looking for people who know how to create growth, not wait for it. Since 2016, we’ve delivered over 100,000 motor vehicle retainers and have doubled in size year over year. We’re building toward a billion-dollar future with a team that values performance, ownership, and impact. We also believe success should give back — 50% of our profits go to charities, schools, and nonprofits. Equal Opportunity Employer We are an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, disability, veteran status, or any other protected status under applicable federal, state, or local laws. Work Authorization Applicants must be authorized to work in the United States on a full-time basis. Sponsorship is not available at this time.