IT Support Specialist II

Job description

What’s Under the Hood DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle. That’s Nice, But What’s the Job? In short, the IT Support Specialist II plays a key role in maintaining in the DriveTime day-to-day IT operations by providing hands-on technical support to both corporate offices and remote employees. This position focuses on diagnosing and resolving hardware, software, and network issues while delivering a high level of customer service. As a more experienced team member, you’ll also serve as an escalation point, helping guide junior team members and contributing to larger IT initiatives and projects. In long, as the IT Support Specialist II, you will be responsible for: Delivering on-site and remote technical support for corporate offices and distributed teams Evaluating, prioritizing, and resolving support tickets while maintaining clear communication with stakeholders Acting as an escalation resource for IT Support Specialist I team members Diagnosing and troubleshooting issues related to hardware, software, and network systems Managing multiple priorities, including ticket queues and walk-up support requests Leading and contributing to IT-related projects assigned by IT leadership Collaborating with System Administrators on broader IT initiatives and continuous improvements Maintaining high standards of IT organization, cleanliness, and operational efficiency So What Kind of Folks Are We Looking For? Self-motivated professionals who can work independently with minimal supervision Strong multitaskers who thrive in a fast-paced, dynamic environment Customer-focused individuals who deliver exceptional support and service Effective communicators who can clearly explain technical issues to non-technical users Team players who are comfortable mentoring and supporting junior team members Problem-solvers who take initiative and approach challenges with a solutions-oriented mindset The Specifics. 5+ years of end-user computing experience in an enterprise environment High School diploma or equivalent Hands-on experience providing technical support for laptop and desktop users Strong troubleshooting experience across hardware, software, and network systems Ability to work with minimal supervision Flexibility for after-hours and/or weekend support as needed Nice to Haves. A+ certification Apple certifications or equivalent experience Experience with two-factor authentication tools Mobile Device Management (MDM) experience Intune and/or Autopilot experience Microsoft Office 365 (Outlook, Teams, etc.) experience VPN experience Remote support tools and troubleshooting experience So What About the Perks? Perks matter Teamwork in Action . In this position, you’ll be fully on-site, collaborating and connecting with your teammates while getting things done. Experience the energy and momentum of working together every day! Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few. Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is. Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! Gratitude is Green. We offer competitive pay across the organization, because, well… money matters! In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day or finish strong with a workout! Give Us a Reason (or not), and We’ll Celebrate. Regardless of whether there is a holiday or not, we are finding ways to kick back and enjoy each other’s company outside of day-to-day work. Smart-Casual Dress. Come dressed in jeans (you’ll fit right in with the rest of us). Paid Time Off. Not just lip service: we work hard, to play hard ! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn! Anything Else? Absolutely. DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)! Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!