IT Support Specialist (Japanese & English Speaker)

Req ID: 378036 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a IT Support Specialist (Japanese & English Speaker) to join our team in Yokohama-shi, Kanagawa (JP-14), Japan (JP). Position Overview: Individuals understand their own area and are able to perform all facets of their role. They have experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of work. They manage projects with oversight from their supervisor. Job Family Grade Description Provides supervision to a Small or large team of operational, production, sales, service or administrative team members, or a small staff of professional level team members. Work is guided by operational and project objectives. Leads the installation multiple solutions. Performs advanced trouble shooting techniques to address complex technical issues. Independently assesses and adjusts technical solutions based on the specific client issue. Addresses escalated technical issues from less experienced team members. Activities are diverse in nature and require independent judgment in determining the most appropriate course. Works autonomously in providing on-site technical support to clients. Works autonomously in delivering installation services. Prepares documentation to record and track project status. Provides technical feedback on technical process issues to improve overall service delivery. May act as team lead at times and coach team members. Identifies potential issues that could adversely impact end user experience and take corrective action. May assist with simple parts replacement and repair on desktops / notebooks/ printers. Travel may be required. (As per NTTD’s travel policy) May respond to calls after normal business hours per leader’s instructions. This will be a full time Onsite role. Skills Strong verbal and written communication skills. Strong negotiation skills. Manages escalated client situations with a focus on building positive client relationships. Excellent understanding of internal service processes and able to articulate these to clients. Strong technical and product knowledge. The individual must have excellent Japanese communication skills (spoken, reading, and written). Proficiency in English (spoken, reading, and written) is preferred and will be considered an added advantage. Physical Requirements / Working Conditions Ability to physically perform general office requirements. Such as the lifting / movement of assets from one location to another within the same premises or between two different premises. (The person must be physically able to do normal office tasks, including occasionally lifting or moving items that can weigh up to 50 pounds, with support equipment like trolleys, trays etc. ) Must be able to perform essential responsibilities with or without reasonable accommodation. Significant travel including overnight domestic trips may be required. Typical Years of Experience Typically requires 5-7 years’ relevant experience. Minimum Education and Certifications Undergraduate degree or equivalent combination of education and work experience. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, . NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. 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