IT Support Specialist Level 3 (MSP)

Job description

# IT Support Specialist Level 3 (MSP) > ONE2ONE Inc. · Lancaster, United States (Hybrid) · Full-time · Posted 2025-12-04 **Salary:** USD 65,000–90,000 **Workplace:** hybrid **Department:** Service ## Description ### **Join Our Team as the Backbone of IT Excellence** Ready to take your technical skills to the next level? Do you enjoy solving complex issues, supporting teams, and being the go-to expert when things get challenging? **ONE 2 ONE Inc.**, a leading MSP, is looking for a strong technical resource to support our Service Team and clients. This role is hands-on, working through day-to-day end-user (EU) issues while also serving as an escalation point for more advanced technical challenges. **What You’ll Do** - **Support & Stabilize Environments:** Monitor, maintain, and optimize client networks, servers, and cloud environments - **Own Escalations:** Act as a technical escalation point for the Service Team on complex issues - **Troubleshoot Effectively:** Diagnose and resolve advanced issues across systems, networking, and infrastructure - **Strengthen Security:** Support firewalls, VPNs, backups, and overall security posture - **Deliver a 5-Star Experience:** Provide clear, confident support to both clients and internal team members ## Requirements - **Technical Experience:** 3–5+ years in IT support or systems administration (MSP experience strongly preferred) - **Core Knowledge:** Windows environments, Active Directory, networking fundamentals (DNS, DHCP, VLANs), and server infrastructure - **Problem Solving:** Ability to work through more complex issues and support others in doing the same - **Team Mindset:** Comfortable collaborating with the Service Team and stepping in as needed - **Certifications (Preferred):** Network+, Security+, or similar ## Benefits **Why ONE 2 ONE?** - **Growth:** Exposure to a wide range of environments, systems, and technologies - **Team Environment:** Collaborative culture where you’re supported and your input matters - **Impact:** Opportunity to be a key technical resource and make a real difference - **Benefits:** Health, dental, PTO, 401k, and more ### **The Role in a Snapshot** - Day-to-day: Supporting EU issues alongside the Service Team - Next level: Handling escalations and more complex technical challenges - Goal: Be a reliable, go-to technical resource for both clients and team **Ready to make IT happen?** Apply today and bring your skills to ONE 2 ONE Inc, where we don’t just solve tech problems; we build the future! \*To be considered for this role, please take this short 10-minute survey: [ONE 2 ONE Inc.](https://go.cultureindex.com/p/Dg2ZsuGRbMr) ## Apply [Apply at ONE2ONE Inc.](https://apply.workable.com/one-2-one-computer-services-inc/j/DDA833F4A4/apply) --- Powered by [Workable](https://www.workable.com)