IT Support Specialist (m/w/d) - Assistant Vice President

Job description

SMBC: A trusted partner for the long term Here at SMBC Group, we want to help you find the next step in your career so read on to discover if this opportunity is the one for you. We like to recognise potential in our people, so we welcome your application even when your experience doesn’t perfectly align with the job description. Whilst we’ll always strive to be better, we’re proud of our inclusive culture, and encourage our applicants and colleagues to be their authentic, unique selves. Who we are United by a sense of purpose towards our customers – to be a trusted partner for the long-term – and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future. Role Summary Is the next step in your career at SMBC Group EMEA? We’re looking for a IT Technical Delivery Manager- AVP for our ITSD EU department to join our team. The Technical Delivery Manager is responsible for the delivery of a portfolio of IT projects supporting business change initiatives across SMBC EU AG. The role sits within the IT function and focuses on planning, tracking and delivering technology initiatives, working closely with business stakeholders, IT teams and external vendors. The role requires a strong understanding of IT delivery combined with solid business awareness, enabling the translation of business requirements into structured delivery plans. The successful candidate will drive day‑to‑day project execution, manage dependencies, track progress, and ensure transparent reporting across the project portfolio. A core part of the role is governance, reporting and control — providing accurate, timely updates on delivery status, risks, issues and milestones, and supporting informed decision making across IT and the business. The anticipated annual salary range for this role is 64,000 – 96,000 €, with the final offer determined based on the candidate’s skills, experience, role scope, location, and relevant market factors. In addition to base salary, the role may be eligible for a discretionary incentive award and a competitive benefits package, including core benefits such as pension provision. Business Area This role supports a growing portfolio of IT initiatives ranging from regulatory and infrastructure change to application and process improvements. It operates in a matrix environment, coordinating across multiple IT teams, business functions and third‑party suppliers. The position is well suited to someone with hands‑on experience delivering IT projects, who understands technology concepts but is equally comfortable working with non‑technical stakeholders. It requires a structured, organised approach to delivery and a strong focus on transparency, tracking and execution. Position Description Accountabilities & Responsibilities Manage the end‑to‑end delivery of IT projects from initiation through to completion Define project plans, milestones, dependencies and delivery timelines Track progress across the project portfolio, ensuring accurate reporting of technical status, risks and issues Prepare clear project and portfolio reporting for IT management and business stakeholders Act as a key point of coordination between business, IT teams and third‑party suppliers Identify delivery risks and issues, drive mitigation actions and escalate where appropriate Support project governance activities, including RAID logs, action tracking and steering updates Ensure deliverables align with agreed requirements, internal standards and delivery expectations Proven experience delivering IT projects or workstreams within a technology function, ideally in a banking or regulated environment Good understanding of project delivery methodologies (e.g. Waterfall, Agile, Scrum or hybrid approaches) Knowledge, Skills, Experience & Qualifications Proven experience delivering IT projects or workstreams within a technology function, ideally in a banking or regulated environment Solid understanding of IT delivery concepts, including applications, infrastructure, data or integration, with the ability to engage credibly with technical teams Strong business awareness, with experience translating business requirements into structured delivery plans and milestones. Experience managing multiple technical initiatives in parallel, including tracking progress, dependencies, risks and issues. Strong reporting and governance experience, including preparation of project status reports, dashboards, RAID logs and portfolio views. Experience working in a matrix environment, coordinating across business stakeholders, IT delivery teams and third‑party vendors. Good understanding of project delivery methodologies (e.g. Waterfall, Agile, Scrum or hybrid approaches) Ability to identify delivery risks early and take practical action to mitigate or escalate where appropriate Strong organisational skills, with high attention to detail and discipline in planning, documentation and follow‑through Excellent written and verbal communication skills, with the ability to present clear, concise information to both technical and non‑technical audiences Comfortable operating in a structured, controlled delivery environment, with an appreciation of governance and regulatory expectations Proficient in common project and reporting tools (e.g. MS Excel, PowerPoint, Project, Jira or similar) Competencies Customer Focus Driving Change Driving Results Embraces Diversity Enterprise Leadership Judgement and Decision Making Risk Management Strategic and Visionary Trust and Integrity What we offer For all the expertise and experience you bring to help us make a difference, it’s only sustainable if we support you to build your career and be your best self so we offer competitive company benefits, centred around promoting positive well-bring and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks. As an employee of SMBC you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you: Hybrid and flexible working Competitive paid leave days Benefits to support your physical wellbeing, including private medical insurance Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services Access a wide range of learning and development opportunities and career progression opportunities Ambitious remuneration package So, if you like a challenge and want to continuously grow and develop in a role where you will be supported along the way by a dynamic and diverse team, apply today!! We recognise our role as a bank to support social change and welcome all applications, including those from groups often under-represented in financial services. We value the uniqueness of professional and personal, backgrounds and perspectives as they play a vital role in continuing the sustainable growth of our organisation. We’ll ensure reasonable adjustments to our recruitment process are offered due to a disability or long-term condition whenever requested. We are committed to transparent and equitable pay practices. Compensation is determined using objective criteria, including skills, experience, and role responsibilities, and applied consistently throughout our recruitment processes. We do not request candidates' pay history and are committed to preventing unjustified pay disparities.