IT Support Specialist (PH)

Job description

At Moxie, we empower ambitious aesthetic entrepreneurs to build profitable, independent practices—without burnout, overwhelm, or guesswork. In just a few years, we've grown from an idea to a global, remote-first team now supporting 700+ practices nationwide. Our purpose is simple: to unlock sustainable success for aesthetic entrepreneurs, at every stage of their journey. ## **IT Support Specialist (IC3)** We're looking for an IT Support Specialist to own access provisioning, help desk operations, and device management across Moxie — keeping our infrastructure and tooling running smoothly as we scale. You'll also be stepping into a role with real autonomy: you'll build the documentation and processes that let IT scale without adding chaos, and you'll be a trusted first line of defense that frees up senior leadership to focus on compliance and security work. Moxie is on the path to SOC2/HIPAA certification, and this role plays a direct part in getting us there — every access request you process and every runbook you write becomes part of an audit-ready system of record. **Our objectives for the role** - Fully own the access request queue — from intake and manager-approval validation through provisioning and closure — and become the primary point of contact for IT help desk requests across the company - Build and maintain IT runbooks and documentation that measurably reduce repeat ticket volume, rather than just resolving issues one at a time - Own employee onboarding and offboarding, including provisioning, deprovisioning, and device setup - Improve access provisioning and ticket resolution times while maintaining complete, audit-ready documentation for compliance readiness - Partner closely with Technical Operations, People, and Finance to flag systemic issues, policy gaps, and tooling improvements — and surface any unusual access patterns that could signal a security risk **We're looking for:** - Hands-on experience with workplace IT operations — ticketing systems, device management/MDM tools, identity and access management, and cloud infrastructure — and the ability to get comfortable quickly in a new stack - Strong judgment under ambiguity: you know when a request is routine versus when it needs escalation, particularly around sensitive data access, and you don't guess when the stakes are high - A track record of turning repeated manual work into documentation or process that actually reduces future ticket volume, not just documentation for its own sake - Comfort owning a queue independently, with minimal oversight, while still surfacing problems, gaps, and risks proactively rather than letting them sit - Clear, calm communication with people across the company who are not technical, especially when something is broken and someone's blocked **Why Join Us?** - This is real ownership: you'll be the operational backbone of IT at a fast-growing company, not one of several people sharing a queue - Deep exposure to a modern SaaS infrastructure stack, with a front-row seat to a company building toward SOC2/HIPAA certification - A path to grow into a senior IT or security operations role as Moxie scales At Moxie, we believe in creating a workplace where everyone feels valued, trusted, and included. Our team lives by our values: **act as owners, give more than we take, move with speed and care, and simplify and learn every day.** We welcome people of all backgrounds, experiences, and perspectives to apply. If you require any accommodations to fully participate in the interview process, please let us know, we’re happy to assist.