IT Support Technician

Job description

Joining EOLEN means becoming part of an engineering and IT consulting firm , a subsidiary of the GECI International Group , with a presence in France and abroad. We operate in strategic sectors such as energy, banking, telecommunications, aerospace, and defense . Our mission: to support our clients in high value-added projects in Cloud, Data, Cybersecurity, Software Development, and IT Infrastructure , within demanding technical environments. We believe in the potential of our talents and invest in their growth, helping them build ambitious and evolving careers . Locations: Geneva (Switzerland) – Milan (Italy) Contract: Full-time – Permanent position (CDI) Working hours: Monday to Friday, between 8:00 a.m. and 7:00 p.m. (shift schedule) Languages: Fluent French, professional English (B2+), Italian appreciated Mission As an Onsite IT Support Technician , you will provide Level 2 technical support for headquarters and regional offices, acting as the local relay after the Service Desk (Level 1). You will handle incidents, service requests, and IMAC operations (Install, Move, Add, Change) on users’ workstations and peripherals. Your goal is to ensure the availability and reliability of IT equipment and contribute to the knowledge base for Level 1 teams. Key Responsibilities Incident Resolution & Request Management -Provide onsite support for unresolved incidents escalated from the Service Desk. -Handle scheduled service requests such as workstation installations, software setup, and access configurations. -Support local infrastructure operations (cabling, device connections, basic network assistance). -Update tickets and documentation in the ITSM system. Workstation Deployment & Maintenance -Prepare, deploy, and configure user devices (Windows / macOS) according to corporate standards. -Set up user profiles and install required applications. -Apply security patches and updates. -Transfer user data and ensure proper backup. -Update the IT asset management tool with hardware movements and status. -Recover, reformat, and redeploy old equipment when necessary. Lifecycle & Asset Management -Participate in hardware refresh campaigns. -Maintain accurate inventory and asset documentation. -Contribute to continuous improvement initiatives and internal knowledge sharing. Technical Environment & Tools ITSM: Ticketing tool (ServiceNow, GLPI, or equivalent) Operating Systems: Windows 11, macOS Collaboration Tools: Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, etc.) Asset Management: IT Asset and Configuration Management tool Network: Enterprise LAN/Wi-Fi, RJ45 (basic level), user VLANs Candidate Profile Experience: 5-10 years in onsite IT support or field support within an international environment. Skills: Strong expertise in Windows 11 , Microsoft 365 , and standard office applications. Good understanding of macOS . Basic knowledge of network connectivity (LAN/Wi-Fi). Soft skills: Excellent communication, customer focus, pedagogy, and documentation accuracy. Languages: Fluent French and professional English (B2+ required); Italian is a plus. What EOLEN Offer A stimulating and multicultural environment across France, Switzerland, and Italy. A service-oriented culture focused on quality and customer satisfaction. Modern IT tools and processes. Career growth opportunities within IT operations or coordination roles.