IT Support Technician

Job description

Sparteo is an independent suite of AI-powered advertising technologies built on sustainable, sovereign infrastructure. Since 2018, we’ve been reshaping programmatic advertising to make it faster, more transparent, and more profitable by building the most direct path between publishers and advertisers. But we don't stop here: wherever attention lives, on the web, in apps, on CTV, and beyond, our mission is to monetize audiences , across every device. Our data-driven tech delivers 30% higher revenues for our clients on average than traditional solutions. Our Solutions: → Actirise: the display tech designed for performance → FastCMP: the consent management platform specifically designed for business purposes → Meetscale: the most advanced SSP for Publishers and Ad Networks → Viously: the ultimate all-in-one video tech solution → Voxeus: the audio distribution and monetization technology Behind Sparteo’s growth is a team of 100+ talents across 11 countries, united by a shared ambition to redefine the future of digital advertising. Our dedication has placed Sparteo among the most dynamic tech players in Europe: FT1000 ranking – Among the fastest-growing European companies in 2024 & 2025 The Europas – Featured in the list of 100 hottest startups Pixalate Ranking – #1 Web SSP in France with our Actirise solution, overtaking Google AdExchange These milestones are just the result. What truly sets us apart is how we work: at Sparteo, we don’t settle, we act. We are Drivers, not passengers: We take the wheel and own our results. We are data-obsessed : Facts guide us, not assumptions, not egos. We think as one : Collective goals come before personal wins. We trade off : We simplify, prioritize, and go for high-impact results. We solve problems : We own challenges and turn ideas into action. We say what we do : Radical transparency is how we grow, no fluff, no hiding Discover our journey, products, and culture on 👉 our website 👈 Your Job As our IT Support, your mission is to ensure the seamless operational efficiency of Sparteo's technical environment. You are the backbone of our daily productivity, providing top-tier support to our teams globally. You don't just fix problems; you anticipate them to ensure our scale-up pace never slows down. This role is based in Paris or Lille. For candidates based in Lille, occasional day trips to Paris are to be expected. Infrastructure & Fleet Management Oversee the deployment, maintenance, and security of hardware (laptops, peripherals). Keep a rigorous, always up-to-date inventory of our fleet and stock: track every device across its full lifecycle (assignment, holder, location, status, return) and anticipate needs ahead of time so no one is ever left waiting for equipment. Keep an eye on the health and compliance of the fleet (device status, security posture, MDM compliance) and act proactively. Prepare and manage employee onboarding and offboarding from a technical standpoint (device setup, access provisioning, equipment recovery). Drive the lifecycle of our software licensing and SaaS access (Google Workspace, Slack, Notion, and our wider stack): account creation and deprovisioning, management of user rights and groups, tracking of license allocation and renewals, ensuring every access follows a clean joiner, mover, leaver process. Ensure the smooth operation of the office network environment. Team Support & Documentation Handle day-to-day employee support (level 1 and 2) through our ticketing tool (Jira Service Management): qualify, prioritize and resolve requests within target timelines, clearly document each resolution, and escalate recurring issues to address them at the source. Act as the primary point of contact for technical escalations. Provide on-site technical support when necessary to assist teams and resolve technical issues. Documentation is one of the cornerstones of this role. You keep our internal knowledge base, hosted on Notion, populated and continuously up to date, producing clear, well-structured guides and self-help resources that make Sparteo employees autonomous. Process Optimization & Security Implement IT automation to reduce manual support tasks. Ensure compliance with Sparteo's security policies and data protection standards. Your profile for this job Technical Savvy: Strong hands-on macOS knowledge: our fleet is 100% Apple, so you are fully at ease administering, troubleshooting and supporting Macs day to day. Proven, hands-on Jamf experience is indispensable. We pilot and deploy our entire Mac fleet through Jamf, our MDM, so you have already handled enrollment, policies, deployment workflows and configuration profiles yourself. Okta administration experience is a real plus: our SaaS stack is administered through Okta, and comfort managing users, groups, application assignments and SSO in it will be appreciated. Proven experience managing tickets in a service desk tool such as Jira Service Management, ServiceNow or equivalent. We are looking for someone who naturally thinks in terms of documentation: solid, demonstrable experience producing and maintaining a structured documentation base is essential, and you are immediately comfortable working in Notion. A strategic thinker with an 'AI-native' reflex, you excel at deconstructing business complexity into flawless operational blueprints. You don't just use AI; you design the structured documentation and logic flows that allow intelligent systems to execute our vision with precision. Service Mindset: You are user-centric. You solve problems with a smile and focus on delivering the best internal user experience. Communication: Fluent in English and French to support our international expansion. Your mind set to share our adventure 🚀 You want to make an impact and move things forward collectively. Does hearing phrases like "Yes, but we've been doing it this way for years..." make your hair stand on end? We feel the same way: progress is made by questioning what already exists. 🧠 You solve problems pragmatically and analytically. 🏃‍♂️ You're looking for a fast-moving environment where your agility will be an asset. The 80-20 (Pareto) principle holds no secrets for you. 🎧 Your ability to listen encourages you to challenge and improve yourself on an ongoing basis. Benefits & Work Environment 🌍 Dynamic Remote Culture: At Sparteo, we embrace a flexible work environment that adapts to your lifestyle, allowing you to contribute from wherever you feel most productive, be it from home or our urban offices in Paris, Lille, or London. 👥 Close-knit Team: Be part of our dynamic and united team, where collaboration, innovation, and mutual support drive our collective success and create a thriving work environment. 🎉 Vibrant Social Events: Engage in regular social gatherings and company events that foster community and celebrate our milestones. 🚀 Rapid Growth: Experience the excitement of working with a company in rapid expansion mode, impacting the advertising technology landscape across Europe and beyond. 📈 Tailored Support: We provide robust career development support, including training programs, career check-ins with HR, opportunities for internal mobility, and performance feedback sessions conducted quarterly or semi-annually, depending on your role. 🩺 Comprehensive Health and pension plans: We provide a robust health benefits plan, ensuring you and your family are covered and cared for. 💼 Additional Perks: 🍽️ Benefit from the Swile card for meals. Ready to join Team Sparteo? Send us your CV and continue the recruitment process! Here are the stages in our recruitment process Discussions about your driving forces, your ambitions and our Sparteo mindset will be held with a member of our Talent Acquisition team. Analytical and business logic tests Discussions with one or more members of the Sparteo team, including your future manager Taking up references Our recruitment process is mainly conducted by videoconference; however, certain stages may require a face-to-face meeting.