IT Support Technician

Job description

At Armanino, you determine your career path. This means it's possible to pursue challenges you are passionate about, in industries you care about. Armanino is proud to be among the top 20 Largest Firms in the United States of America and one of the Best Places to Work. Armanino (USA) has more than 2500 employees across the USA and more than 20 offices in different states of the USA. We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network. We want you to integrate all aspects of your life with your career. At Armanino, we know you don’t check-out of life when you check-in at work. That’s why we’ve created a unique work environment where your passions, work, and family & friends can overlap. We want to help you achieve growth by giving you access to a network of smart and supportive people, willing to listen to your ideas. This open position is for Armanino India LLP. Armanino India LLP is a fully owned subsidiary of Armanino (USA). Responsibilities Respond to technical assistance requests in person, by phone, or electronically. Diagnose and resolve issues related to hardware and software. Install, configure, and troubleshoot Windows 10 laptops, address network issues, and support mobile devices and applications. Maintain passwords, data integrity, and ensure file security within the desktop environment. Advise users on appropriate actions to resolve their technical issues. Follow standard service desk procedures and ensure strong documentation and communication practices. Redirect problems to appropriate resources when necessary. Identify and escalate situations that require urgent attention. Track and route incidents, problems, and requests, and document all resolutions. Research questions using available information resources. Stay current with changes and updates to system information. Requirements Associate degree in Computer Science or MIS, or at least two years of experience in an IT Service Desk or Desktop Support role within a medium to large -sized company. Working knowledge of fundamental operations of relevant software, hardware, and other equipment. Demonstrated experience with setting up and supporting remote users. Understanding and experience in customer service practices. Possession of MCP or A+ certification. Strong oral and written communication skills . Customer service oriented approach. Ability to diagnose issues, conduct root-cause analysis, and perform post-mortem evaluations. Excellent attention to detail. Experience working tickets in ServiceNow Familiarity with tax applications such as CCH Axcess, Caseware , and SurePrep Experience Supporting MacBooks and Jamf Willingness to travel/cover multiple offices in the Los Angeles area. Compensation and Benefits Compensation: Commensurate with Industry standards Other Benefits: Provident Fund, Gratuity, Medical Insurance, Group Personal Accident Insurance etc. employment benefits depending on the position. "Armanino” is the brand name under which Armanino LLP, Armanino CPA LLP, and Armanino Advisory LLC, independently owned entities, provide professional services in an alternative practice structure in accordance with law, regulations, and professional standards. Armanino LLP and Armanino CPA LLP are licensed independent CPA firms that provide attest services, and Armanino Advisory LLC and its subsidiary entities provide tax, advisory, and business consulting services. Armanino Advisory LLC and its subsidiary entities are not licensed CPA firms. Armanino provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Armanino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Armanino expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Armanino employees to perform their job duties may result in discipline up to and including discharge. We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network.