IT Support Technician

Job description

Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Who we are We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands. At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available. Who we’re looking for We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar. Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary. Why we need you We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision. As an IT Support Technician. You will be required to provide professional technical support to meet the needs of the organization. What you’ll be doing As part of your role, your responsibilities will include but not limited to: Installing, Configuring, Maintaining and Troubleshooting of user workstations, laptops on company infrastructure. Ensuring correct software is loaded onto the user’s machine before delivery. The use of Intune and the understanding of the processes and general functionality of it. Front Line Desktop Support via Chat Support or Jira Service Management initiated requests Troubleshoot problems via Teams, in-person remote desktop technologies Company Infrastructure monitoring and proper escalation of alerts on systems like Grafana, Kibana and Nagios Office365, Exchange on-prem and Exchange365 experience. Microsoft Entra and Active Directory administration. User Rights Management via group membership changes in Active Directory and Entra Corporate and Call Centre applications support, troubleshooting and issue escalation Knowledge and experience on Windows 10, 11 and Mac Ability to diagnose and fix Hardware problems, ability to replace hardware parts. Exposure and knowledge of Printers, Networks, WI-FI, Bluetooth, Hard-drives and laptop internals Good knowledge of Dell products Keen learner, able to apply new technologies /methods as they become available This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties to achieve business objectives. Essential skills you’ll bring to the table The necessary skills that we require for this role include: Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope Exceptional attention to detail, ensuring high standards of quality in all outputs Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations IT Qualification in A+ and AZ-900 Minimum of 2 years’ experience in IT. Preferably in a desktop support environment Valid driver’s license and own vehicle Ability to work shifts Desirable skills you’ve got up your sleeve It would be great if you also have some of the following skills: Further qualifications in MCSE, N+ or Intune or Azure Add role-specific skill Experiencing in monitoring of systems Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward. These competencies are: Adaptability Ownership and accountability Initiating action Resilience Team orientation Integrity Innovation What you’ll get back We invest in your growth and wellbeing, so you can bring your best: Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast. Your progress matters . Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career. Support that has your back . Our Employee Assistance Programme offers resources for you and your family. Group Life Cover Funeral Fund Benefit Income Continuation Benefit Medical Aid Subsidy Retirement Annuity Subsidy Ready to feel superclass? At Super Group, your experience matters. We’re honest, fair, and focused on helping you succeed – and your work will have real impact from day one. Game on! *Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process. *Shortlisted candidates may need to complete an assessment. This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification. Should you not hear from us within 2 weeks, please deem your application as unsuccessful. The perfect place to work, play and grow!