IT Support Technician

Job description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. IT Support Technician – Bristol / Worcester Location: Bristol (2–3 days per week) with travel to Worcester and other sites Type: Fixed Term Contract Car Allowance Provided Employment is conditional upon successfully obtaining and maintaining required security clearances Overview We are seeking a motivated and adaptable IT Support Technician to join a growing team supporting a specialist customer environment. This is a hands-on role providing on-site technical support across multiple locations, offering excellent exposure and career development. Key Responsibilities Provide on-site IT support across customer sites (4–5 days per week) Travel to additional locations to support projects and provide team cover Support Windows 11 environments, including troubleshooting and log analysis Deliver software and basic hardware support (break/fix, fault resolution) Support core server infrastructure, including: Active Directory (user management – joiners, leavers, movers) DHCP, DNS, and VAMT Perform data management tasks (including tape library archiving) Carry out BAU operational activities: Antivirus and network monitoring Storage and capacity management Hardware health checks Assist with office moves, hardware installations, and basic server maintenance Maintain accurate records and update ticketing systems Follow SOPs and contribute to technical documentation Skills & Experience Basic to intermediate IT knowledge with a strong willingness to learn Experience in IT support, service desk, or field engineering (desirable) Understanding of: Windows OS and Windows Server Networking fundamentals Strong communication skills Ability to work independently and collaboratively Good organisational and prioritisation skills Experience with hardware troubleshooting and break/fix Requirements Eligible for Security Clearance (SC/NPPV) Full UK driving licence Willingness to travel between sites Ideally based within 45 minutes of Bristol Flexible, proactive, and eager to learn What’s on Offer Full training and development Exposure to enterprise IT environments Supportive team and career progression opportunities CDW is committed to being an AI-fluent organization We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice. About Us CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities. As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next. Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.