IT Support Technician I

Job description

Please note that we are not currently accepting resumes or additional support from talent agencies or third-party sources. Any resumes received from these sources will be considered unsolicited. We value integrity and clear communication with our partners, and appreciate your understanding in this matter. The role, at a glance: We are seeking a motivated IT Support Technician I with some prior experience to join our technical support team in maintaining our organization's desktop and mobile infrastructure. In this role, you will provide first-tier technical support to end users, implement effective troubleshooting, and carry out essential IT tasks. You will work under the guidance of senior technicians while applying and expanding your skills in a Microsoft environment, with some Apple and Linux. How you'll contribute: Resolve user inquiries and technical issues via phone, email, and ticketing system Perform thorough troubleshooting for hardware and software problems Manage account setup, password resets, and access management Escalate complex technical issues to higher-tier support personnel with proper documentation Execute software installation and updates on end-user devices Conduct regular maintenance tasks on computers, printers, and other peripheral devices Maintain accurate inventory of IT equipment and supplies Configure and deploy workstations for new employees Create comprehensive documentation for technical issues and their resolutions Implement established IT procedures and protocols Participate in training to expand technical knowledge and skills Master company systems and standard operating procedures Deliver concise training to end users on software applications Develop how-to guides for frequently asked questions Support users with Microsoft 365 applications and other standard software You'll also support by: Assisting with minor projects under supervision of the IT Manager Identifying potential improvements to current support processes Participating actively in team meetings and contributing ideas A successful candidate should have: 1-3 years in an IT support role Associates degree in computer science, information technology, or related field preferred Solid understanding of Windows and macOS operating systems Proficiency with Microsoft 365 applications (Outlook, Word, Excel, Teams) Demonstrated knowledge of computer hardware components and peripherals Understanding of networking concepts and troubleshooting Strong verbal and written communication with the ability to explain technical concepts to non-technical users Strong customer service orientation and a positive attitude Demonstrated ability to analyze issues and implement appropriate solutions CompTIA A+ certification preferred; additional certifications a plus Work environment: This is an onsite position based in Beaverton, OR Routine use of standard office equipment Prolonged periods of sitting or standing What we offer: Medical, Dental, and Vision 3 weeks annual PTO and 9 paid holidays 401(k) + matching Employer-paid base life insurance, short, and long-term disability Health savings accounts (with Biamp contribution) and flexible spending accounts Tuition reimbursement Charitable donation matching Discretionary company achievement bonus Referral bonuses Who is Biamp? We make the world’s most extraordinary audio and video solutions. For over 50 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space. As we grow to meet our customers’ needs and evolve to address the challenges of tomorrow, one guiding principle remains the same: Biamp connects people through extraordinary audiovisual experiences. About our company: At Biamp, we believe the employment relationship should be reciprocal. We want you to love your job, and we want your expertise and knowledge to help drive our business forward. We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don’t succeed. We look for people who desire the best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.