IT Support Technician III

Job description

Role Overview Provides advanced technical support and serves as a subject matter resource for enterprise IT hardware, software, systems, and end-user technologies. Independently manages complex technical issues, supports Tier II escalations, and contributes to IT process improvements, documentation, and operational reliability. Partners with IT infrastructure teams and business stakeholders to support a secure, efficient, and highly available technology environment. What You’ll Do... Provide advanced Tier I and Tier II technical support for complex hardware, software, network, and user access issues Troubleshoot and resolve escalated technical issues across enterprise IT systems and services Support deployment, configuration, and lifecycle management of computers, mobile devices, peripherals, and other IT assets Administer and support Microsoft Windows, Office 365, Entra ID, Endpoint Management, and related enterprise technologies Troubleshoot networking issues and partner with infrastructure teams to improve system reliability Support user account management, device configuration, security controls, and endpoint compliance activities Serve as a technical escalation point for unresolved user and system issues Develop, maintain, and improve IT documentation, standard operating procedures, and knowledge base resources Assist with implementation and improvement of IT processes, tools, and support workflows Support remote infrastructure teams with onsite technical troubleshooting and system maintenance Manage IT asset tracking, inventory accuracy, and hardware lifecycle activities Collaborate with cross-functional teams to support business applications and specialized engineering or manufacturing technologies Provide technical guidance and mentorship to junior IT support team members Identify recurring issues and recommend solutions to improve user experience and operational efficiency You have... Education Bachelor’s degree in Information Technology, Computer Science, or related field preferred; equivalent relevant experience may be considered Experience Typically requires a minimum of 5 years of related experience in IT support, desktop support, systems administration, or related technical roles with a Bachelor’s degree; or equivalent work experience Skills & Competencies Advanced knowledge of Microsoft Windows and Office 365 technologies Strong experience supporting Entra ID, Endpoint Management, and enterprise device management solutions Strong troubleshooting skills across hardware, software, operating systems, and networking environments Experience supporting Tier II technical issues and complex user problems Understanding of cybersecurity practices, endpoint security, and IT compliance requirements Ability to analyze technical issues and develop effective solutions independently Strong documentation and process improvement skills Excellent communication and customer service skills with the ability to support technical and non-technical users Ability to manage multiple priorities and projects in a fast-paced environment Ability to work collaboratively with infrastructure, security, and business teamsThe ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Nice to have... CompTIA A+, Network+, Security+, Microsoft, or other IT certifications Experience supporting aerospace, defense, manufacturing, or regulated environments Experience supporting engineering applications such as Ansys, Autodesk, Siemens, or SolidWorks Experience supporting CAD/CAM/CAE software licensing, installation, and troubleshooting Experience with Microsoft Teams Rooms and collaboration technologies Experience supporting ERP, MES, or manufacturing systems Experience with automation, scripting, or PowerShell Experience supporting IT environments during organizational growth or transformation Ability to obtain and maintain a U.S. government issued security clearance; U.S. Citizenship required, as only U.S. Citizens are eligible for a security clearance Ability to routinely lift 20–25 lbs and occasionally lift and move 50+ lbs If this sounds like you, please submit an application with your resume. This could be the opportunity you are looking for to expand your skills, contribute to a winning team, and work with talented people who love what they do and take pride in our mission. In compliance with Colorado’s Equal Pay for Equal Work Act, the salary range for this position is $90,000-$118,000 base salary. Please note that wage information is a general guideline only, and we will consider factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, and market conditions when extending an offer. Beehive Industries offers a comprehensive benefits package that includes group Medical, Dental, Life, and Short and Long-Term disability coverage from day one. We also offer a generous 401(k) Retirement Savings Plan with a Company match. Every role at Beehive Industries is bonus eligible and will also receive equity in the company. Beehive Industries is committed to full compliance with applicable anti-discrimination laws. We are an equal opportunity employer and value diversity at our company. We strive to create an inclusive work environment and will not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Beehive Industries is dedicated to Powering American Defense by revolutionizing the design, development, and delivery of jet propulsion systems to support the warfighter. Through the integration of additive manufacturing, the company aims to meet the growing and urgent needs for unmanned aerial defense by dramatically improving a jet engine’s speed to market, fuel efficiency, and cost. Founded in 2020, the company is headquartered in Centennial, Colorado, with additional facilities in Knoxville, Tennessee, Loveland Ohio, and Mount Vernon, Ohio. Beehive is committed to grow and advance the defense industrial base while manufacturing exclusively in the USA. This role will be located at our Broomfield, Colorado facility.