IT Support Technician (Lyon, France)

Location: LYON, FRANCEAbout ARCHIMEDWith offices in Europe, North America and Asia, ARCHIMED is a leading investment firm focused exclusively on healthcare industries. Its mix of operational, medical, scientific and financial expertise allows ARCHIMED to serve as both a strategic and financial partner to healthcare businesses. Prioritized areas of focus include Biopharma Products, Consumer Health, Healthcare IT, In Vitro Diagnostics, Life Science Tools and Biologic Services, MedTech, and Pharma Services.ARCHIMED helps partners internationalize, acquire, innovate and expand their products and services. ARCHIMED manages €8 billion across its various funds, including the largest healthcare-only private equity fund raised by a European-based General Partner. Since inception, ARCHIMED has been a committed Impact investor, both directly and through its EURÊKA Foundation.The TeamAn international team (with more than 38 nationalities) with complementary education and experience in investment, medical, scientific, strategic and operational sectorsComposed of alumni from: INSEAD, Berkeley, Georgetown, Bocconi, HEC Paris, Ponts et Chaussées, ESSEC, Imperial College, Dartmouth, etc.Professional backgrounds: Private Equity, Consulting (A.T. Kearney, Bain, McKinsey), MandA (Lazard, EY, KPMG, PwC), IndustryLocation: Lyon, FranceContract: Permanent (CDI)Reports to: IT ManagerAs part of ARCHIMED’s Information Systems Department (ISD), reporting directly to the IT Manager, you will be the primary face of IT for our Lyon headquarters. Serving a multicultural site of more than 40 nationalities, you will deliver high-quality end-user support, ensure workplace technology reliability, and actively contribute to ISD projects and the department’s broader impact across the firm.Key Responsibilities1. End-User Support & Service DeskAct as the first and primary point of contact for all IT requests and incidents on the Lyon site and support when needed for the other offices.Manage tickets through the ITSM tool (logging, prioritization, resolution, closure) in line with ITIL best practicesHandle Level 1 and Level 2 support across hardware, software and connectivity issuesDeliver a professional, responsive and client-oriented experience to a highly international user base 2. Workplace & HardwareDeploy, configure and maintain end-user devices: laptops, workstations, peripherals, mobile devicesManage the asset inventory and lifecycle of IT equipmentSupport audiovisual and videoconferencing equipment and all other equipment under IT umbrella 3. Microsoft 365 & Cloud EnvironmentAdminister and support the Microsoft 365 suite: Exchange Online, Teams, SharePoint, OneDrive, Entra IDManage user accounts, access rights and licenses in line with security and governance policiesSupport onboarding and offboarding processes for Lyon-based staff 4. Projects & ISD ContributionParticipate in IT infrastructure and workplace projects (rollouts, migrations, tooling upgrades)Contribute to the formalization of IT procedures, user guides and knowledge base articlesCollaborate with the broader ISD team across geographies to support firm-wide initiativesRequirementsEducation: Minimum Bac+2 in Information Technology or a related field — e.g. BTS SIO (Services Informatiques aux Organisations), DUT Informatique, Licence Pro Systèmes Réseaux et Sécurité, or equivalentExperience: Minimum three years in a similar IT support role (helpdesk, desktop support, or IT technician), ideally in a demanding and multicultural environmentMicrosoft 365: Exchange Online, Teams, SharePoint, OneDrive, Entra ID, IntuneSolid hardware skills: PC/laptop assembly, diagnosis, peripheral and mobile device managementFamiliarity with ITSM tools (e.g. iTop or equivalent) and knowledge of ITIL principles Basic networking knowledge: DNS, DHCP, VPN, Wi-Fi troubleshootingStrong client-service orientation — you are the face of IT for the businessFluent English required (written and spoken) — essential for daily interaction with international team members.BenefitsA permanent role within the ISD of a leading global healthcare investment firm managing €8 billion in assetsA highly international and dynamic environment (38+ nationalities on the Lyon site)Visibility and impact: as the face of IT, your service quality directly shapes how the firm experiences its technologyActive contribution to ISD projects and the firm’s broader digital transformationClose collaboration with the IT Manager and cross-functional teams across geographiesStrong learning curve in a fast-paced, entrepreneurial and intellectually stimulating environmentA collaborative and impact-driven culture

Location: LYON, FRANCE

About ARCHIMED

With offices in Europe, North America and Asia, ARCHIMED is a leading investment firm focused exclusively on healthcare industries. Its mix of operational, medical, scientific and financial expertise allows ARCHIMED to serve as both a strategic and financial partner to healthcare businesses. Prioritized areas of focus include Biopharma Products, Consumer Health, Healthcare IT, In Vitro Diagnostics, Life Science Tools and Biologic Services, MedTech, and Pharma Services.

ARCHIMED helps partners internationalize, acquire, innovate and expand their products and services. ARCHIMED manages €8 billion across its various funds, including the largest healthcare-only private equity fund raised by a European-based General Partner. Since inception, ARCHIMED has been a committed Impact investor, both directly and through its EURÊKA Foundation.

The Team

• An international team (with more than 38 nationalities) with complementary education and experience in investment, medical, scientific, strategic and operational sectors
• Composed of alumni from: INSEAD, Berkeley, Georgetown, Bocconi, HEC Paris, Ponts et Chaussées, ESSEC, Imperial College, Dartmouth, etc.
• Professional backgrounds: Private Equity, Consulting (A.T. Kearney, Bain, McKinsey), MandA (Lazard, EY, KPMG, PwC), Industry

Location: Lyon, France

Contract: Permanent (CDI)

Reports to: IT Manager

As part of ARCHIMED’s Information Systems Department (ISD), reporting directly to the IT Manager, you will be the primary face of IT for our Lyon headquarters. Serving a multicultural site of more than 40 nationalities, you will deliver high-quality end-user support, ensure workplace technology reliability, and actively contribute to ISD projects and the department’s broader impact across the firm.

Key Responsibilities

1. End-User Support & Service Desk

• Act as the first and primary point of contact for all IT requests and incidents on the Lyon site and support when needed for the other offices.
• Manage tickets through the ITSM tool (logging, prioritization, resolution, closure) in line with ITIL best practices
• Handle Level 1 and Level 2 support across hardware, software and connectivity issues
• Deliver a professional, responsive and client-oriented experience to a highly international user base
  

2. Workplace & Hardware

• Deploy, configure and maintain end-user devices: laptops, workstations, peripherals, mobile devices
• Manage the asset inventory and lifecycle of IT equipment
• Support audiovisual and videoconferencing equipment and all other equipment under IT umbrella

3. Microsoft 365 & Cloud Environment

• Administer and support the Microsoft 365 suite: Exchange Online, Teams, SharePoint, OneDrive, Entra ID
• Manage user accounts, access rights and licenses in line with security and governance policies
• Support onboarding and offboarding processes for Lyon-based staff

4. Projects & ISD Contribution

• Participate in IT infrastructure and workplace projects (rollouts, migrations, tooling upgrades)
• Contribute to the formalization of IT procedures, user guides and knowledge base articles
• Collaborate with the broader ISD team across geographies to support firm-wide initiatives

Requirements

• Education: Minimum Bac+2 in Information Technology or a related field — e.g. BTS SIO (Services Informatiques aux Organisations), DUT Informatique, Licence Pro Systèmes Réseaux et Sécurité, or equivalent
• Experience: Minimum three years in a similar IT support role (helpdesk, desktop support, or IT technician), ideally in a demanding and multicultural environment
• Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive, Entra ID, Intune
• Solid hardware skills: PC/laptop assembly, diagnosis, peripheral and mobile device management
• Familiarity with ITSM tools (e.g. iTop or equivalent) and knowledge of ITIL principles
• Basic networking knowledge: DNS, DHCP, VPN, Wi-Fi troubleshooting
• Strong client-service orientation — you are the face of IT for the business
• Fluent English required (written and spoken) — essential for daily interaction with international team members.

Benefits

• A permanent role within the ISD of a leading global healthcare investment firm managing €8 billion in assets
• A highly international and dynamic environment (38+ nationalities on the Lyon site)
• Visibility and impact: as the face of IT, your service quality directly shapes how the firm experiences its technology
• Active contribution to ISD projects and the firm’s broader digital transformation
• Close collaboration with the IT Manager and cross-functional teams across geographies
• Strong learning curve in a fast-paced, entrepreneurial and intellectually stimulating environment
• A collaborative and impact-driven culture

With offices in the US, Europe and Asia, ARCHIMED is a leading investment firm focused exclusively on healthcare industries. Its mix of operational, medical, scientific and financial expertise allows ARCHIMED to serve as both a strategic and financial partner to North American and European healthcare businesses.Prioritized areas of focus include Healthcare IT, MedTech, Pharma Services, Life Science Tools & Biologic Services, Biopharma Products, In Vitro Diagnostics, Consumer Health. ARCHIMED helps partners internationalize, acquire, innovate and expand their products and services.Over the last twenty years, ARCHIMED's leadership team has directly managed and invested in over eighty small to large-size healthcare companies globally, representing over €50 billion of combined value. ARCHIMED manages €8 billion across its various funds. Since inception, ARCHIMED has been a committed Impact Investor, both directly and through its EURÊKA Foundation.The Team An international team (British, French, German, Italian, Polish...) with complementary education and experience in the investment, medical, scientific, strategic and operational sectors Composed of alumni from: INSEAD, Berkeley, Georgetown, Bocconi, HEC Paris, Ponts et Chaussées, ESSEC, Imperial College, Dartmouth, etc Professional backgrounds: Private Equity (3i, Siparex, USS Ltd, Barings, capiton), Consulting (A.T. Kearney, Bain, McKinsey), M&A (Lazard, EY, KPMG, PwC), Industry (Biotronik, Cerba, Pharmacy, Veterinary)

With offices in the US, Europe and Asia, ARCHIMED is a leading investment firm focused exclusively on healthcare industries. Its mix of operational, medical, scientific and financial expertise allows ARCHIMED to serve as both a strategic and financial partner to North American and European healthcare businesses.

Prioritized areas of focus include Healthcare IT, MedTech, Pharma Services, Life Science Tools & Biologic Services, Biopharma Products, In Vitro Diagnostics, Consumer Health. ARCHIMED helps partners internationalize, acquire, innovate and expand their products and services.

Over the last twenty years, ARCHIMED's leadership team has directly managed and invested in over eighty small to large-size healthcare companies globally, representing over €50 billion of combined value. ARCHIMED manages €8 billion across its various funds. Since inception, ARCHIMED has been a committed Impact Investor, both directly and through its EURÊKA Foundation.

The Team

• An international team (British, French, German, Italian, Polish...) with complementary education and experience in the investment, medical, scientific, strategic and operational sectors
• Composed of alumni from: INSEAD, Berkeley, Georgetown, Bocconi, HEC Paris, Ponts et Chaussées, ESSEC, Imperial College, Dartmouth, etc
• Professional backgrounds: Private Equity (3i, Siparex, USS Ltd, Barings, capiton), Consulting (A.T. Kearney, Bain, McKinsey), M&A (Lazard, EY, KPMG, PwC), Industry (Biotronik, Cerba, Pharmacy, Veterinary)