IT System Administrator/Engineer

Job description

IT System Administrator/Engineer NEEDED FOR EXPANDING Los Angeles MSP AXICOM, a Westlake Village/North Los Angeles/Ventura County Managed Service Provider, is currently seeking a highly motivated individual who has outstanding customer service and IT trouble-shooting skills to join our team of technology champions as an IT System Administrator/Engineer. Would you like to join a growing, fast-paced IT services team and be an actual influence within the business? AXICOM is looking for a growth-oriented Systems Support Technician and valued team member to provide excellent customer service and IT support (onsite and remote) to their clients. The AXICOM values of i ntegrity/honesty, respect, workplace diversity, persistence, problem-solving, self-initiative, self-direction, sense of humor, environmental awareness, leadership and team work will also resonate and connect with the selected candidate. Responsibilities Provide excellent customer support, follow-through, and follow-up. Execute server and cloud projects, perform advanced troubleshooting of technical problems, and resolve complex issues. Oversee management of IT systems and devices including desktop computers, servers, network equipment and Microsoft Office 365 and Azure environments. Ensure that the projects are deployed as a highly professional service that meets the needs of the company. Ensure that requests for assistance are properly logged, assigned, and responded to in a timely manner and according to agreed standards and procedures. Identify and escalate situations requiring urgent attention - have the wherewithal to recognize where more eyes are needed. Maintain knowledgebase of system information, changes, and updates. Participate in special projects and tasks as requested by management. Maintain effective relationships with members of the AXICOM team and customers. Contribute to building better processes and workflows through your ideas, suggestions and script automation. Understand the wider environment in which AXICOM operates and help maintain the company values and culture in all relationships. Deliver services in a timely, responsive, and appropriate manner and assist to drive a shared vision of AXICOM as a center of excellence. Requirements At least 3 years' experience in an IT Support and/or Managed IT Services capacity and have a passion for technology. Proven experience providing support in Microsoft environments, firewalls, networking, and various business technologies: Microsoft Windows Professional, Microsoft Windows Server, and Microsoft Office 365 Intermediate knowledge of Office 365 administration Knowledge of Microsoft Azure Active Directory Services and Intune Intermediate knowledge Active Directory administration and Group Policy Advanced knowledge of DHCP, DNS, and Remote Desktop Intermediate knowledge of PowerShell or other scripting is a plus Intermediate knowledge of cybersecurity principles and general techniques to protect against various cyber threats Antivirus, anti-malware and data backup management HP/Compaq, Lenovo and Dell server and desktop hardware Provide excellent customer service and act as a true client advocate Professional attitude, presentation, and demeanor Excellent English communication skills, both written and verbal Ability and willingness to learn and take on new tasks and ideas Can listen to and understand other points of view, issues, concerns and respond appropriately Demonstrate initiative and judgement with excellent problem-solving and solid analytical skills Effectively use time and resources Demonstrates honesty, integrity, fairness and respect with excellent interpersonal skills Effectively manage work-related problems, pressure and stressors Job Type: Full-time Work Location: remote, onsite or hybrid; corporate office is located in Westlake Village, CA (no compensation of relocation expenses); candidate must reside in the US. Education: High school diploma or equivalent; college degree (AA/AS or BA/BS) is a plus but not required Certifications: MCSA, MCSE, A+, Network+ or equivalent certification(s) preferred but not required