IT System Administrator (m/f/d)

Job description

Your mission We are looking for a dedicated IT System Administrator with a focus on IT Support and Microsoft Entra ID to strengthen our IT team. In this role, you will act as a key point of contact for internal users and ensure the smooth operation of our IT workplace environment. Your work in IT support and infrastructure spans: You handle and resolve incoming requests in 1st and 2nd level IT support. You process support tickets efficiently and in compliance with defined SLAs using Atlassian ServiceDesk. You install, maintain, and manage hardware and software via Intune, supporting the configuration and use of workplace IT equipment. You manage user accounts and permissions in Microsoft Entra ID, ensuring data security and proper access control. You administer identities, groups, and access policies in Microsoft Entra ID, including Conditional Access and multi-factor authentication (MFA). You support and maintain our Teams-based telephony solution, and provide training and ongoing support to end users. Your profile You bring a strong understanding of internal customer needs and a service-oriented mindset. You have proficiency in Microsoft Entra ID administration and identity and access management. You have a solid understanding of IT support methodologies and service-oriented workflows. You demonstrate strong analytical and problem-solving skills. You combine high interpersonal and communication skills with a well-organized, structured way of working and the ability to prioritize tasks effectively. You are proficient in English, both written and spoken, and are able to read and create technical documentation in English. Why us? Here you can find our benefits: PTV Logistics Employees Benefits | PTV Logistics Further information Location: Karlsruhe, hybrid Contact Person Magdalena Riffault Senior Talent Acquisition Partner