IT Systems Administrator

Job description

About Miovision: At Miovision, we’re unlocking transportation networks that move you. Our vision and mission is to enable smart, fast, safe communities that simply flow, as we drive the Intelligent Mobility Revolution. Backed by the world’s most advanced traffic AI, Miovision’s innovations in traffic signal planning and operations are making it possible for cities to improve the transportation experience for drivers, cyclists and pedestrians. Our values drive us. They’re at the core of everything we do. If they align with yours, proceed through the GREEN light! - All in to win: We're driven by a winning mindset, approaching every challenge with intensity, clarity, and speed. - One Miovision: We succeed as one team, uniting diverse talents, building on trust, and putting our shared mission before ego. - Be better every day: We're committed to continuous growth, staying curious, building mastery, and embracing challenges as learning opportunities. - Make it happen: We are proactive and results-driven, taking ownership, acting with urgency, and focusing on solutions that deliver real impact. - Earn the customer: We are deeply customer-centric, focused on earning our customers' partnership every day by delivering exceptional experiences that drive their success. POSITION SUMMARY: As an IT Systems Administrator at Miovision, you are the backbone of our internal technology operations, keeping our team moving forward without delays. You will co-own the IT Service Desk, delivering high-touch, on-site support at our Kitchener headquarters and giving a green light to remote team members worldwide. In this role, you will clear the digital gridlock by balancing hands-on hardware troubleshooting with the administration of our cloud-first identity and productivity suites. If you want to keep the internal lanes clear so our team can focus on reducing global traffic congestion, this is your cue to drive your career forward. Please Note: This is an on-site opportunity at our HQ in Kitchener, Ontario. OBJECTIVES AND RESPONSIBILITIES: - Act as the primary point of contact for technical assistance, managing and delegating the ticketing system (JIRA Service Management) to ensure uptime and business efficiency. - Build and support Miovision’s identity strategy through daily administration of Okta, Active Directory (AD) Azure AD, Jamf and InTune. - Lead the end-to-end onboarding and offboarding processes, including workstation deployment, account activation, and hardware recovery. - Troubleshoot and resolve complex issues across Windows Desktop/Server, macOS, and Linux (Ubuntu) environments. - Provision and maintain on-premise servers and manage enterprise-distributed applications, including antivirus and endpoint management tools like Jamf and InTune. - Manage IT procurement, inventory tracking, and vendor relationships for workstations, server components, and peripherals. - Support A/V requirements for major corporate events and document standard operating procedures (SOPs) for internal knowledge sharing. - Participate in an after-hours on-call rotation to support critical business operations as needed. IDEAL PROFILE: TECHNICAL EXPERTISE - Service Desk Excellence: Prior experience in an IT Service Desk capacity, providing high-touch, on-site, and remote support to a global employee base. Proven experience with laptop deployment and device management is required; experience within a tech company is a strong asset. - Systems Administration: A proven track record of managing and optimizing desktop infrastructure, with the ability to confidently configure and debug across Windows, macOS, and Linux ecosystems. - Identity and Cloud Proficiency: Experience building or maintaining identity access workflows and directory services using Okta (or equivalent IAM tools), Google Workspace, Microsoft 365, and directory services (Active Directory/Azure AD). - Infrastructure and Security Fundamentals: Solid understanding of security administration and enterprise network administration, alongside working knowledge of automated identity workflows and zero-trust security models. - Operational Discipline: Familiarity utilizing tools like Jira and Confluence to document processes, track inventory, and manage projects. MINDSET AND DEMEANOR - A Natural Troubleshooter: We care less about you being an overnight expert in our specific systems, and much more about your core aptitude for the service desk. You are driven by a curiosity to solve problems and a motivation to help others overcome technology roadblocks. - Calm Under Pressure: You inherently understand urgency and care deeply about resolving issues quickly, yet you possess the resilience to handle high-stress situations with a calm, grounded demeanor. - Customer-First Communication: Exceptional communication skills coupled with a genuine desire to provide elite customer service to employees in need. - Prioritization and Independence: Excellent time management skills with a demonstrated ability to independently juggle and prioritize multiple tasks in a fast-paced environment. - "Play for the Team" Attitude: A collaborative, team-first approach to technical challenges. You win as a team, learn as a team, and support one another. - Customer Service Mindset: You possess excellent communication skills and are known for provided great customer service to employees in need. Location: This is an on-site opportunity at our HQ in Kitchener, Ontario. This posting is for an actual vacancy. Your Rewards & Well-being: We invest in our team with benefits designed for modern life and true work-life balance. - Comprehensive Coverage: Your well-being is covered from day one with comprehensive health benefits, 24/7 virtual healthcare access, and dedicated wellness programs. - Financial Future: Build for tomorrow with our RRSP/401K Matching Plan and share in the company's success through our Variable Incentive Plan. - Time to Recharge: Truly unplug with our unique Mio-Days and flexible vacation policy. - Work & Life Support: We support you with flexible work options, an internet subsidy, a remote work allowance, and enhanced leave for new parents. Sound like your next adventure? Apply now and let's start building together! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs. Miovision may use artificial intelligence (AI) to assist in the hiring process for tasks such as helping to identify qualified candidates, taking meeting notes, creating summaries, and streamlining administrative work. These tools are one of several factors considered in the hiring process and do not replace human judgement. We do not use AI to make any final hiring or interview decisions. PLEASE BE AWARE OF FRAUD: Applicants interested in applying for roles at Miovision should apply directly via the details provided on our careers page. We communicate directly with applicants and will not request banking information, payment, or fees during any point of the recruitment process. We do not conduct interviews via text message. If you suspect that a third party is impersonating Miovision or requesting payment for recruitment on behalf of Miovision, please alert us via recruitment@miovision.com. To all recruitment agencies: Miovision does not accept agency solicitation or resumes. Please do not forward resumes to our HR alias e-mail address, to any Miovision employee, or to other Miovision e-mail addresses. Miovision will not pay any fees related to unsolicited resumes.