IT Systems Administrator

Job description

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: We're hiring a system administrator to keep the internal systems our teams rely on every day fast, secure, and available. You'll own core infrastructure hands-on, from identity and endpoints to backups and disaster recovery, and you'll support the people building and running Canvas, Mastery, and Parchment. This is a mid-level, individual-contributor role for someone who likes solving problems at the keyboard and takes pride in uptime. WHAT YOU'LL DO. - Administer core systems. Manage Microsoft 365, Active Directory, and Entra ID, including users, groups, and access. - Keep the lights on. Own patching, endpoint management, and monitoring across the fleet to maximize uptime. - Protect student and business data. Run backups, test disaster recovery, and follow security and privacy practices that meet education standards such as FERPA. - Support the product teams. Keep the tools and environments behind Canvas, Mastery, and Parchment running smoothly for the people who build them. - Automate the routine. Write scripts (PowerShell or similar) to cut manual work and reduce errors. - Support the team. Troubleshoot hardware, software, and network issues, and document what you fix. WHAT YOU'LL BRING. - Three to five years administering enterprise systems and networks. - Hands-on experience with Microsoft 365, Active Directory, and Entra ID. - Working knowledge of virtualization, backup and disaster recovery, and endpoint management. - Scripting skills for automation, such as PowerShell or Bash. - An understanding of data privacy and security, and why it matters in education technology. - Clear communication and a habit of documenting your work. NICE TO HAVE. - Experience supporting a software or SaaS company, ideally in education technology. - Familiarity with Canvas, Mastery, or Parchment, or other learning and credentialing platforms. - Relevant certifications, such as Microsoft, CompTIA, or VMware. - Cloud infrastructure experience beyond Microsoft 365, such as Azure or AWS. - An associate degree or higher in computer science, information systems, or a related field. Get in on all the awesome at Instructure! We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect: - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success. - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location. - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs. - Comprehensive wellness programs and mental health support - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth - The technology and tools you need to do your best work - Motivosity employee recognition program - A culture rooted in inclusivity, support, and meaningful connection We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes. Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate. All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws. Any attempt to misrepresent personal or professional information will result in disqualification.