IT Systems Administrator (Cloud Infrastructure) - 11442

Job description

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. **Why join Coupa?** - **Pioneering Technology:** At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. - **Collaborative Culture:** We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. - **Global Impact:** Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on [Life at Coupa](https://insde.co/uzoy) blog and hear from our employees about their experiences working at Coupa. **The Impact of an IT Systems Administrator at Coupa:** As the IT Systems Administrator, you will serve as the strategic and technical architect of our enterprise cloud infrastructure. This high-visibility role requires a seasoned professional capable of managing complex multi-cloud environments across Google Cloud Platform (GCP) and Amazon Web Services (AWS), while providing white-glove support to a diverse user base, including C-suite executives. You will ensure our infrastructure is secure, cost-effective, and deeply integrated into our business workflows. ### What You'll Do: - **Strategic Administration:** Lead the configuration and governance of multi-cloud environments across GCP, AWS, and Azure. Establish best practices for identity and access management (IAM), network architecture, and global security settings. - **Executive Support & Triage:** Provide high-touch, "white-glove" technical support for leadership. Oversee the triage of complex service and help desk tickets, ensuring infrastructure initiatives align with executive priorities. - **Vulnerability Management:** Own the enterprise vulnerability management program end-to-end — identify, prioritize, and remediate vulnerabilities across cloud and on-premises systems, coordinate patch cycles, and maintain compliance with security frameworks. - **Financial Stewardship:** Manage the full lifecycle of cloud licensing and spend across GCP, AWS, and Azure. Analyze complex usage patterns to optimize ROI and provide granular cost-center reporting. - **Vendor Partnerships:** Act as the lead technical advocate and liaison with Google Cloud, AWS, and Microsoft, influencing product roadmaps and resolving critical service issues. - **Advanced Reporting:** Develop comprehensive quarterly business reviews (QBRs) for stakeholders, highlighting infrastructure health, spend forecasting, and vulnerability remediation metrics. - **Operational Excellence:** Design and automate provisioning workflows and help desk escalation paths to minimize friction for end-users. ### What You Will Bring to Coupa: - **Experience:** 3+ years in IT Systems Administration or SaaS Operations. - **Executive Presence:** Exceptional communication skills and the "soft skills" required to support and influence high-level stakeholders and non-technical users. - **Platform Expertise**: Deep architectural knowledge of Google Workspace Enterprise, Anthropic’s developer console, and SSO/SAML integrations (including Okta). - **Analytical Maturity:** Advanced proficiency in data visualization and spend management tools to track $1M+ annual budgets. - **Adaptability:** A sophisticated understanding of the evolving cloud and security landscape, including LLM security, prompt engineering basics, and API-based integrations.