IT Systems Engineer

Job description

**About Niagen Bioscience** Niagen Bioscience (NASDAQ:NAGE), formerly ChromaDex, Inc., is a global bioscience company uncovering the potential of NAD+ with precision science. Backed by 25 years of research and innovation, our team discovers, develops, and creates solutions to help people Age Better®. Our flagship ingredient, Niagen®, is one of the world's most extensively researched NAD+ precursors, backed by 35+ published, peer-reviewed human clinical studies and 300+ global research partnerships with leading institutions. Our brands are Tru Niagen®, a daily supplement proven to increase NAD+ levels, and Niagen® Plus, offering pharmaceutical-grade IV and injectable therapies. As pioneers in NAD+ technology, Niagen Bioscience sets the gold standard in scientific rigor. We operate from three strategic locations in California and Colorado, positioning us at the forefront of the rapidly growing healthy-aging industry. **Our C.H.E.**(pronounced chi) We enjoy working with like-minded people who embody “C.H.E.” and share our passion for health, wellness, discovery, and innovation. In our collaborative environment, employees quickly adapt to different situations, bringing: Character – A positive attitude, commitment to success, and strong ethics. Horsepower – Good judgment, creative problem-solving, and a strong work ethic. Experience – Functional knowledge and skills to perform efficiently. If you're eager to work with incredible people and contribute to something meaningful, join our team and help shape the future of bioscience on a global scale! **What we Offer:** A competitive salary, affordable health benefits, company-sponsored life insurance, wellness initiatives, retirement savings with company match, paid time off, career growth opportunities, and a flexible work environment. **About the Role:** The primary role of the IT Systems Engineer is to manage core IT systems and support both operational and scientific teams. This role uses a ticketing system to track and resolve issues while coordinating closely with key stakeholders. The role requires a hands-on technical owner for IT assets including hardware, software, and networking systems, and closely partners with our laboratory team and external vendors to ensure reliable, efficient day-to-day operations. ### Core Expectations: - Manage and maintain IT systems, end-point devices (Windows, MacOS, iOS, etc.), servers, infrastructure, and associated hardware. - Troubleshoot and resolve system and IT incidents for users in multiple locations/remote. - Support IT team infrastructure projects such as cloud migrations, network redesigns, and security upgrades following best practices - Work closely with IT team to support, maintain, upgrade, and resolve system issues in the office and with cloud systems, documenting any completed tasks or changes. - Deploy and manage workstations and mobile device configuration and policy (company owned/BYOD). - Test and verify new system changes and report findings, staying up to date with industry IT trends. ### Qualifications and Success Factors: - Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience. - 5+ years of hands-on experience in systems engineering / infrastructure administration. - Strong background in IT hardware, software, and cloud systems including workstations, Office365 apps, cloud services, security systems, and collaboration tools. - Demonstrated strong experience with IT ticketing systems - Required experience with MDM solutions (such as InTune). Experience with JAMF a plus. - Working knowledge with Windows, Mac OS, mobile devices, and other IT peripherals. - Ability to capture and understand workstation event logs and performance metrics. - Knowledge and experience with DNS, DHCP, SMTP, and other network systems and protocols. - Experience managing server rooms, including patch cabling, enterprise network appliances, and servers. - Understands compliance frameworks (e.g., NIST) to support audit requirements. - Experience with Active Directory and Entra ID user and group management, Single Sign-On (SSO) and auto provisioning. - Experience with automation tools and scripting. - Relevant certifications (e.g., Microsoft, Google, etc.) preferred. - Strong troubleshooting ability and change-control discipline. - May require occasional after-hours or weekend work. ### Competencies & Skills: - **Operational excellence:** dependable delivery, attention to detail, and strong runbook/documentation habits. - **Problem-solving:** methodical root-cause analysis and bias for durable solutions. - **Collaboration:** strong stakeholder empathy — able to translate technical concepts to business partners. - **Security mindset:** proactive risk mitigation, logging, and minimizing blast radius of incidents. - **Adaptability & learning:** comfortable in a fast-growing, evolving environment and eager to upskill. - **Ownership & accountability:** takes full ownership of systems and communicates clearly during incidents. - **Communication:** Excellent communication skills for cross-functional collaboration with scientists, vendors, and non-technical stakeholders