IT Systems Engineer

Job description

IT Systems Engineer ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers. As an IT Systems Engineer at ICON, you will contribute to our client services function, working collaboratively to deliver high-quality outcomes across our clinical programmes. What You Will Do: Your role will involve delivering software development and engineering work to a high standard, working closely with your team and stakeholders. Key responsibilities include: Serve as the primary contact for user IT issues, addressing calls and emails. Analyze and resolve technical and operational problems while maintaining work logs in CRM tools and document all calls. Provide timely assistance to internal users and promote high customer service standards. Take ownership of user issues and ensure fast resolution. Support administrative computer-based applications. Develop solutions for recurring issues and contribute to the Knowledge bank. Supply statistical data for weekly Service Desk reports. Your Profile: You will bring relevant software development and engineering experience, along with the following qualifications and skills. Required qualifications and experience: A bachelor's degree in a relevant discipline Experience in client services and operations or a related area Strong attention to detail and effective communication skills Willingness to travel as required (approximately 5%) Employment with ICON is contingent upon having the legal right to work in the country where the role is based. Rewards & Benefits ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development. Benefits may include: Competitive base salary and performance related incentives Health and wellbeing programmes including medical, dental, and vision coverage where applicable Retirement and pension plans Life assurance and disability coverage Employee assistance programmes and wellbeing resources Learning and development opportunities through structured training and career pathways Benefits may vary depending on role and location. Visit our careers site to read more about the benefits ICON offers. Inclusion and Accessibility ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported. If you require reasonable accommodations during the recruitment process, please let us know or submit a request here . Are you a current ICON Employee? Please click here to apply