IT Systems Engineer

Job description

Just us at Rank Interactive Rank Interactive, the digital arm of The Rank Group, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily. Operating with a multi-branded strategy, we offer online entertainment, bingo and slot gaming, along with a social gaming mobile experience, using a mix of proprietary and licensed software. With offices in the UK, Gibraltar, Mauritius and South Africa while being part of a Rank Group with approximately 8,000 employees globally; we unite people and entertainment across diverse digital channels. Joining our high-performing and inclusive culture, you'll instantly become part of a team supporting our customer-facing initiatives. Join The Rank Group's global IT team and play a key role in supporting colleagues across our corporate offices, Mecca Bingo, and Grosvenor Casinos. As an EUC Support Engineer, you'll provide 2nd/3rd line support while managing endpoint technologies such as Intune, SCCM, JAMF, Windows, macOS, and mobile devices. This is a hands-on role where you'll drive device management, software deployments, patching, automation, security compliance, operating system imaging, and vulnerability remediation. You'll also work with modern endpoint management tools, troubleshoot complex technical issues, and help deliver a secure and seamless user experience across a global environment. Responsibilities: • Provide 2nd/3rd line technical support for end-user devices and applications. • Manage and maintain endpoint management platforms (Intune, SCCM, JAMF). • Deploy software, operating system updates, security patches, and automate endpoint processes. • Monitor device compliance, troubleshoot technical issues, and remediate vulnerabilities. • Support Windows, macOS, mobile devices, printers, and IT hardware across a global environment. • Collaborate with global teams to deliver a secure, reliable, and high-quality user experience. What we're looking for: • Experience in 2nd/3rd line IT Support or EUC Engineering • Strong knowledge of Intune, SCCM, Endpoint Manager, JAMF • Experience supporting Windows 10/11, macOS, iOS, and Android • Knowledge of patch management, software deployment, endpoint security, and OS deployment • PowerShell scripting skills and strong reporting/data analysis capabilities • Excellent communication and problem-solving skills #interactive Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself You’ll get a competitive salary combined with some great benefits. Wellbeing@Rank is important... From hybrid & flexible working hours and colleague support networks to menopause support and weekly PepTalks, we’re here for you. We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you WORK, WIN and GROW with us. Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe. From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered. *Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location. We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates. If you need any adjustments as part of your application or interview, please let us know. #Interactive