IT Systems Manager (SaaS Operations)

Job description

We're looking for an IT Systems Manager to own and evolve our internal SaaS ecosystem. This role focuses on managing business-critical SaaS platforms, building integrations between them, and automating internal workflows. We're looking for someone who enjoys designing scalable systems rather than simply maintaining them. Responsibilities: SaaS Operations Administer and maintain core business applications, including Google Workspace, Rippling, Microsoft 365, Slack, 1Password, Slite, Asana, and other internal SaaS platforms. Manage the full SaaS lifecycle, including user provisioning and deprovisioning, license management, usage audits, and budget optimization. Help to evaluate, test, and implement new SaaS solutions to support evolving business needs. Manage relationships with software vendors, including licensing, pricing, and renewals. Automation & Integrations Design, implement, and maintain integrations between internal systems using REST APIs, Webhooks, SSO, and SCIM. Help to improve and create automations, including onboarding and offboarding processes. Continuously identify opportunities to eliminate manual work through automation. 4+ years of experience in IT Operations or Systems Administration, including 1–2 years in a senior or manager-level role with ownership of SaaS platforms, automation, and systems integrations. Experience working in organizations with 500–2,000+ employees, supporting a complex SaaS environment with multiple business applications. Strong hands-on experience administering Google Workspace. Experience administering an HRIS/Identity platform such as Rippling or a similar solution. Experience managing multiple SaaS platforms across the organization (e.g. Slack, Microsoft 365, 1Password, Asana, Notion/Slite, Google Workspace, etc.). Hands-on experience designing and maintaining integrations between business applications using REST APIs, Webhooks, SSO, and SCIM. Experience building workflow automations across multiple systems (e.g. onboarding/offboarding, user provisioning, access management). Scripting experience in Python, Bash, or PowerShell. Good understanding of SSO, SAML, SCIM, and identity lifecycle management. Strong troubleshooting, analytical, and problem-solving skills.