IT Systems Support Specialist

Job description

IT Systems Support Technician NEEDED FOR EXPANDING Managed Service Provider AXICOM, a Westlake Village/North Los Angeles/Ventura County Managed Service Provider, is currently seeking a highly motivated individual who has outstanding customer service and IT trouble-shooting skills to join our team of technology champions as an IT Systems Support Specialist. Would you like to join a fast-paced IT services team, with professional growth opportunities, and be an actual influence within the company? AXICOM is looking for a valued team member to provide excellent customer service and IT support (onsite and remote) to their clients. The AXICOM values of integrity/honesty, respect, workplace diversity, gender equality, persistence, problem-solving, self-initiative, self-direction, environmental awareness, leadership and team work will also resonate and connect with the selected candidate. RESPONSIBILITIES • Provide excellent customer support, follow-through, and follow-up. • Provide the critical first line of response, troubleshoot technical problems, resolve issues and perform special IT projects. • Ensure that service requests are properly logged, assigned, prioritized and responded to in a timely manner. • Contribute to building better processes and workflows through your ideas, suggestions and automation. • Deliver services in a timely, responsive, and appropriate manner and assist to drive a shared vision of AXICOM as a center of excellence. REQUIREMENTS • At least 2 years of experience in an IT support role and/or Managed IT services capacity and have a passion for technology. • Proven experience providing support in Microsoft environments, firewalls, networking, and various business technologies: Microsoft Windows, Office 365, and Office Suite • Basic knowledge of Office 365 administration • Microsoft Azure knowledge, including Azure Directory Services, is a plus • Basic Active Directory administration and Group Policy • Basic knowledge of DHCP, DNS, and Remote Desktop • Familiarity with PowerShell or other scripting is a plus • Basic knowledge of cybersecurity principles and general techniques to protect against various cyber threats • Antivirus, EDR, anti-malware, and data backup management Job type: Full-time Work Location: Westlake Village, CA (no compensation of relocation expenses). 1 day/week work from home after 90 days. Education: High school diploma or equivalent; college degree (AA/AS or BA/BS or MA/MS) is a plus but not required Certifications: MCSA, MCSE, A+, Network+, Security+ or equivalent certification(s) preferred but not required