IT Systems Support Technician

Job description

What you'll do Serve as first point of contact for IT support requests across 200+ users Resolve Tier 1 issues directly: password resets, account lockouts, Outlook and Teams troubleshooting, OneDrive and SharePoint access, printer and peripheral issues Handle Tier 2 work independently: Intune device policy adjustments, SharePoint permission and library administration, basic Power Automate flow maintenance, Entra ID user and group management, mailbox configuration changes Escalate complex architecture, security, and infrastructure issues to our MSP and track them through resolution Execute new hire onboarding and offboarding procedures (account creation, mobile device assignment, equipment provisioning) Deploy and support iPhones and Android devices through Intune, Apple Business Manager, and Samsung Knox Provide hands-and-eyes support for office hardware, networking, and audio/visual equipment Maintain and organize SharePoint document libraries and contribute to our IT knowledge base Support our CMMC Level 2 compliance program in coordination with our MSP and external compliance partner Required 2–4 years of hands-on IT support experience in a business environment Solid working knowledge of Microsoft 365 administration (Exchange Online, SharePoint Online, Teams, OneDrive) Hands-on experience with Entra ID or Active Directory: user provisioning, group management, password and MFA support Experience with Intune or another MDM platform, including device enrollment and policy assignment Comfortable running and modifying PowerShell scripts for Microsoft 365 administration Strong written and verbal communication — you'll be working with users at every technical level Ability to work on-site at our Georgia office daily Strongly preferred CompTIA A+, Microsoft MS-900, or MS-102 certification Mobile device deployments at scale (50+ devices via Intune, Apple Business Manager, or Samsung Knox) Experience with ticketing systems (SuperOps, Jira Service Management, or similar) SharePoint Online administration and Power Automate experience Construction, AEC, or government contracting industry experience Nice to have Microsoft SC-300, MS-700, or AZ-104 certifications Familiarity with M365 GCC or GCC High tenants Familiarity with CMMC, NIST 800-171, or other federal compliance frameworks Exposure to SIEM/EDR tooling (Wazuh, Microsoft Defender for Endpoint) Basic networking knowledge (DNS, DHCP, VPN troubleshooting) Compensation and benefits Salary: $65,000 – $75,000 per year, depending on experience Health insurance: Medical, dental, and vision coverage Retirement: 401(k) plan with company match Paid time off: Vacation, sick leave, and paid company holidays Professional development: Paid Microsoft certification vouchers and study time What we offer A clear growth path: this role is positioned to expand into systems administration as you build expertise Direct exposure to enterprise tooling: M365 GCC, Intune, Wazuh SIEM, and an active federal compliance program Working alongside an experienced MSP and senior leadership invested in IT done right On-site role at a stable, growing federal contractor About Eastern Companies Eastern Companies is a general contractor with 200+ employees across multiple divisions and project sites nationwide. We're hiring our first in-house IT Support Technician to be the face of IT at our Georgia office, working alongside our managed services provider (MSP) and supporting our growing infrastructure, including an active CMMC Level 2 compliance program.