IT Technical Services Engineer

Job description

Johnsonville Location: Holton As a member of our information technology (IT) team, you’ll apply cutting-edge resources to help Johnsonville become even more productive and efficient, reduce costs and improve our capacity and profitability. You’ll use and continually develop both your technical expertise and business acumen to maintain Johnsonville’s innovative industry leadership. Position Overview The IT Technical Services Engineer provides responsive technical support for office, manufacturing, and site-based technology. This role requires strong troubleshooting, communication, documentation, and customer service skills, along with the ability to work independently while collaborating with the broader Technical Services team. Responsibilities • Deploy, maintain, troubleshoot, and support endpoint, printing, mobility, access control, conference room, and manufacturing technology across office and production environments. • Support manufacturing-floor technology, including label printers, RF scanners, rugged tablets, OT workstations, SAP printing, Loftware-related processes, and shop-floor peripherals. • Provide support for office, badge, label, SAP, and specialty printing environments, including setup, troubleshooting, queue validation, replacement coordination, and vendor escalation. • Deploy, configure, troubleshoot, and lifecycle-manage Windows, iOS, macOS, rugged tablets, Apple TV, and other endpoint devices using standard management, asset, and lease-return processes. • Perform first-level troubleshooting for wired, wireless, VPN, and device connectivity issues, coordinating escalation with infrastructure or application teams as needed. • Own incidents and service requests through resolution with accurate documentation, timely member updates, clear closure notes, and appropriate escalation. • Create and maintain knowledge base articles, SOPs, troubleshooting guides, and process documentation to improve consistency, onboarding, and service quality. • Serve as the primary onsite IT support contact for the Holton facility while collaborating remotely with Technical Services, vendors, site contacts, and service providers. Education • Associate’s degree in Information Systems or Computer Science preferred. Experience • Minimum of one year of professional information systems experience required, preferably in a technical support role. • Working knowledge of Windows, O365, MS Intune, Autopilot, iOS, macOS, cloud technologies, computer hardware, and software applications. • Working knowledge of networking, wireless, Ethernet, VPN support, manufacturing label printing, and diagnostic utilities. • Ability to analyze technical issues, troubleshoot effectively, and support systems used in office and manufacturing environments. Skills • Exceptional customer service and interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Ability to present technical ideas in user-friendly language • Strong documentation, communication, time management, and organization skills Other Requirements • Willingness to work hours outside of normal shift as needed • Ability to travel, Domestic and International • Willingness to work in a food manufacturing environment • On-call rotation with other team members Benefits and Compensation Members have potential for a monthly bonus and 401k with a company match. Members also have access to terrific benefits including affordable medical, dental and vision coverage; flexible spending accounts; disability and life insurance; and fertility and adoption assistance. Johnsonville also offers competitive paid time off, including paid parental time off! Exact compensation may vary based on skills, experience, and location. Applicants must be eligible to work in the country where this job is located, without requiring sponsorship now or in the future. About our Company Since 1945, our family-owned band of sausage-makers has invented better ways to make, eat and prepare crave-able sausage. Today, we are 4,000+ Members strong. We sell our famous sausage in all 50 United States and more than 40 countries. We have a culture built on the idea that if we make developing your talents our top priority, great business results will follow naturally. We call it The Johnsonville Way. It has been our secret sauce for decades, and we hope you get to experience it for yourself! Johnsonville is an equal opportunity employer, including Vet/Disability. We embrace the principles of Equal Opportunity Employment and do not discriminate on the basis of any protected characteristic, including protected veteran and disability status.