IT Technician (6 Months Contract) JHB

Job description

Join the Africa Technology Services (ATS) division within Deloitte as an IT Technician on a fixed-term contract basis. In this role, you'll be at the heart of our technology support operations, delivering exceptional service to our organisation. You'll work under direct supervision to perform hardware, software, and peripheral updates and repairs within our predefined SLA, whilst troubleshooting and resolving computer systems and peripheral equipment issues across the organisation. Beyond technical fixes, you'll empower end users through adhoc training on system usage, making a real difference to their daily productivity. We are seeking a candidate with 1 year or more of IT support experience, ideally gained within a large corporate environment, who is ready to grow their technical expertise and make an impact. What You'll Be Doing Build and nurture strong client relationships, becoming a trusted technology partner for our users Install and configure standard hardware and software with precision and efficiency Maintain a well-organised, professional work environment that reflects our commitment to excellence Manage IT service desk administration and filing, ensuring accurate record-keeping and traceability Coordinate and manage third-party support calls, acting as the liaison between internal teams and external vendors Provide flexible support by covering for colleagues when needed, demonstrating team commitment Monitor and maintain SLA compliance (98% target) on ServiceNow, ensuring we consistently meet our service commitments Log system details accurately and comprehensively, creating a reliable knowledge base for the team Assist with audio-visual setups for organisational events, showcasing your technical versatility Your Impact Provide responsive user support on IT queries relating to hardware and software issues, working under supervision to deliver solutions Resolve user queries remotely within agreed SLA timeframes, maximising efficiency and user satisfaction Escalate complex issues to technical experts appropriately, demonstrating sound technical judgment Ensure seamless user connectivity and system availability across the organisation Deliver immediate, effective resolutions that keep our teams productive How You'll Work Collaborate effectively with the ATS team to close calls swiftly and efficiently Log all calls with complete detail onto our systems, maintaining data integrity Track queries through to resolution, ensuring nothing falls through the cracks Support team members proactively, fostering a culture of mutual assistance Stay informed of risk management practices within your area of expertise, aligned with Deloitte policies and processes Transfer knowledge to users on Microsoft Office Suite, IT processes, and procedures, empowering them to work independently What We're Looking For Sound technical knowledge of Microsoft Office Suite and operating systems Advanced knowledge of networks, IT infrastructure, and applications Strong communication skills and a genuine desire to help others succeed Attention to detail and commitment to maintaining accurate records Ability to work collaboratively and adapt to changing priorities CompTIA A+ and/or N+ certification Minimum 1 year of IT support experience, preferably within a large corporate environment Desirable Qualifications Microsoft MCSA (Microsoft Certified Solutions Associate) certification Experience with ServiceNow or similar IT service management platforms Proven track record of delivering excellent customer service in a technical support role Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements. Be careful of Recruitment Scams: Fraudsters or employment scammers often pose as legitimate recruiters, employers, recruitment consultants or job placement firms, advertising false job opportunities through email, text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information. To help you look out for potential recruitment scams, here are some Red Flags: Upfront Payment Requests : Deloitte will never ask for any upfront payment for background checks, job training, or supplies . Requests for Personal Information : Be wary if you are asked for sensitive personal information, especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g., government issued numbers or identity documents, passports or passport numbers, bank account statements or numbers, parent’s data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process. Unprofessional Communication : Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand. If you're unsure, make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email. At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We are committed to employment equity and building a diverse and inclusive workplace across the African continent. Our recruitment processes are aligned with our Employment Equity Plan and the principles of the Employment Equity Act. Preference may be given to candidates from designated groups. We actively support the inclusion of people with disabilities and embrace neurodiversity in the workplace. We recognise and value the unique strengths that neurodivergent individuals bring, and we are committed to creating an environment where everyone can thrive. If you require reasonable accommodations in relation to your disability and neurodiverse needs during the recruitment process, please let us know. We are happy to make adjustments to suit your individual needs. At Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to stakeholders, while creating the lasting impact we seek. Harnessing the talent of 450,000+ people located across more than 150 countries and territories, our size and scale puts us in a unique position to help change the world for the better—by bringing together the services we provide, the societal investments we make, and the collaborations we advance through our ecosystems. Deloitte offers career opportunities across Audit & Assurance (A&A), Tax & Legal (T&L) and Africa Consulting Services (ACS), which is made up of Strategy, Risk & Transactions Advisory (SR&T) and Technology & Transformation (T&T). Are you ready to apply your knowledge and background to exciting new challenges? From learning to leadership, this is your chance to take your career to the next level.